Product Quality Engineer (PQE)

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POSITION SUMMARY:

This position resides within Ciena’s contract manufacturing (CM) vendor and requires close working relationships with internal engineering, test, and design communities to champion all quality aspects of Ciena hardware.

The PQE is responsible for tracking and identifying causes of customer impacting issues, found either internally or externally, and for driving cross functional teams within the CM to understand how they occurred, and implement corrective actions.

Additionally, this role requires vendor management within the region to monitor vendor quality performance and drive continuous improvement within the region.

This role will act as a subject matter expert within the Ciena Global Quality Team to provide in region support directly within the CM to help liaison cross functional teams (NPI, Design, Test, and Process Engineering) in collaboration to deliver the highest quality products in a timely and cost-effective manner. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work directly with Contract Manufacturers, Suppliers, and Design to support customer needs.
• Analyzing, communicating, and implementing corrective actions with the appropriate teams.
• Monitoring and reporting quality metrics to track performance and continuous improvements.
• Establishing and leading cross-functional collaborative teams to address customer quality concerns.
• Recommending and implementing changes to Ciena’s quality assurance procedures.
• Participating in the day-to-day Quality activities, supporting the Global Customer base.
• Conduct supplier audits to ensure best practices and enforce supplier accountability per TL9000 standards.
• Review requirements with other Quality & Product Engineers for consistency and accuracy.
• Maximize the use of established test processes and methodologies to drive initiatives and projects for the achievement of the Quality team’s objectives.
• Take on other duties, and special projects as needed.

SKILLS

• Experience driving quality improvement plans with manufacturers and suppliers. 
• Must be detail oriented, reliable and ability to work both in a team environment and alone with minimal direction and supervision.
• Familiar with optical fiber processes and/or electrical PCB assembly is a plus.
• Ability to manage multiple projects in parallel – multitasking a must.
• Comfortable presenting to internal/external executive stakeholders & holding teams accountable. 
• Experience with finding the root cause of defects in a complex platform environment.
• Strong desire for a career path in Quality engineering.
• Ability to perform statistical analysis and perform analytical practices with data.
• Proficient with Microsoft Office suite (PowerPoint, Excel, Teams, Power BI)
• Strong communication skills - verbal and written.

DESIRED CHARACTERISTICS

• Strong leadership with ability to proactively highlight quality issues and drive improvement plans.
• Analytical, detailed thinker with strong technical skills.
• Ability to thrive in a collaborative environment where virtual teams will deliver results.
• Good interpersonal skills.
• Strong work ethic with ability to work flexible hours, occasional evening and weekends.
• Must be a team player, draws energy and drive in working with others.
• Familiar with Telecom equipment and overall industry technology is a plus.

EDUCATION / EXPERIENCE

• B.S. degree in Engineering or related technical field.
• Minimum 5 years of proven quality experience

#LI-SM

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.