Product Service Engineer - Excavation

Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. With a dedicated workforce Caterpillar can effectively meet our customer's needs. Join us.
Responsibilities of Excavator Product Service Engineer

• Developing suitable procedures and documents to ensure product quality and identify functional deficiencies while evaluating customer feedback and experiences
• Evaluating processes to identify defects in manufacturing and design.
• Provide input to designs modifications to maximize production efficiency and product quality.
• Soliciting and gathering internal and external feedback to identify potential improvements that improve product serviceability and performance.
• Communicating technical specifications to engineering and dealerships to ensure product quality and performance.
• Tracking and managing the status of product issues.

Job responsibilities include, but are not limited to:

• Communicate clearly and concisely machine performance issues with the factory, dealerships and engineering.
• Travel to dealer and customer locations to assist with troubleshooting, failure analysis, and information gathering
• Assess dealer capabilities and recommend improvements
• Gather product support needs from dealerships and customers
• Provide technical guidance on the product repair, rebuild and maintenance process
• Assist dealers and internal partners in technical exchanges with customers

Basic Qualifications

• Bachelor's degree in engineering or at least 8 - 10 years of equivalent work experience
• Strong initiative and troubleshooting skills
• Solid mechanical and analytical skills.
• Strong relationship building, collaboration and communication skills.
• Domestic and international travel willingness.

Top Candidates will also have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Translate customer needs to technical engineering requirements.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with customers, dealers, and peers.

Additional Information

• Work Location - Thiruvallur, India

Posting Dates:
July 23, 2024 - August 14, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
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