Product Services Engineer

Business Unit Carrier Job ID 30091423 City Athens State Georgia Country United States

Date Posted:
2022-08-31-07:00
Country:
United States of America
Location:
CAG01: CTD-Athens, GA 700 Olympic Drive, Athens, GA, 30601 USA
As Service Engineer, You Will:

• Provide technical support and investigation of issues reported by field
• Receive and respond to escalated technical issues by telephone and CRM applications.
• Interfaces directly with dealers and field service engineers throughout the problem resolution process, including understanding customer issues, conveying action plans, and communicating updates and resolution
• Resolve complex technical issues through research, data analysis, and advanced troubleshooting
• Work directly with engineering, manufacturing, and quality teams to develop a resolution to problems.
• Manage schedule of assigned projects, determine priority levels, and set expectations for other teams
• Document support cases, identifying the root cause, troubleshooting, and issue resolution for new knowledge base content.
• Represent "Voice of Service" for product improvement and new product development projects
• Serve as technical lead for field evaluation units
• Develop technical documentation including manuals, service bulletins, and work instructions
• Create and present content for training events and seminars

Who Are Looking For

• Minimum 3-5 years of experience in a technical field
• Customer-focused and team-oriented.
• Experience troubleshooting common rail diesel engines and emissions systems
• Understanding of electrical, mechanical, and refrigeration systems
• Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic.
• Excellent interpersonal skills
• Excellent spoken and written skills in English. 2nd language (Spanish) is a bonus.
• Ability to communicate high-level troubleshooting to remote technicians
• Previous experience in support roles
• Excellent interpersonal soft skills
• Ability to work independently and as part of a team

Skills We Seek

• Bachelor's degree or equivalent work experience
• Ability to use and interpret outputs from electrical diagnostic and data recording equipment
• Previous service experience in (automotive/heavy equipment/truck/refrigeration), or related field
• Proficiency in Salesforce
• Creation of automated processes and workflows
• Understanding of battery electric vehicles
• Familiar with continuous process improvement methodology
• Experience writing and editing technical documentation
• Proficient with Microsoft Office applications
• Experience reading technical drawings and schematics

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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