Product Solutions Lead

About EliseAI

At EliseAI we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows we make them more efficient reduce costs and improve the experience for everyone.

• Housing: We simplify how renters tour apartments sign leases submit maintenance requests and stay connected with their property team—bringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments complete intake forms and we help patients communicate with providers so everyone can focus on health instead of paperwork.

With EliseAI organizations reduce manual work improve accessibility and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

As a Product Solutions Lead you will combine technical depth customer empathy and people leadership. You will serve as a product subject matter expert while managing and developing a team of 3–5 Product Solutions Analysts.

You will be responsible for ensuring high-quality technical investigations strong customer communication and consistent execution standards across the team. This role requires strong analytical thinking operational rigor and the ability to coach and elevate others in a fast-paced environment.

Key Responsibilities

• Serve as a subject matter expert and escalation point across EliseAI’s product suite investigating complex technical issues (SQL logs APIs) and identifying root causes with clear business impact

• Partner cross-functionally with Customer Success Product and Engineering to drive efficient issue resolution and inform roadmap decisions

• Manage and develop a team of 3–5 Product Solutions Analysts providing real-time coaching and ongoing performance feedback

• Lead onboarding new hires and continuous training to strengthen product knowledge and technical capabilities across the team

• Own high-quality documentation and ticket standards to ensure clarity speed and accountability in escalations

• Monitor team metrics and customer impact data to continuously refine prioritization communication and execution standards

Move at rocket speed build something massive.

We’re scaling fast solving real client problems with precision and ambition. Here you own your impact; full autonomy no micromanagement no fluff.

We hire the best expect the best and give you the masterclass of your career. It’s hard it’s intense and it’s the most rewarding work you’ll ever do. If you’re hungry driven and ready to build something massive climb aboard.

Requirements

• 4+ years of experience in technical support product operations or solutions roles

• Prior experience managing or mentoring team members

• Strong analytical skills and a bias toward data-driven decision-making

• Experience investigating issues using SQL logs or API tools

• Experience with support platforms and CRMs (e.g. Zendesk Salesforce)

• Exceptional written and verbal communication skills

• Proven experience in a customer-facing role

• Demonstrated ability to balance hands-on technical work with team leadership

• Ability to work onsite in NYC 4–5 days per week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI we offer competitive salaries along with the following benefits:

• Equity in the company

• Medical Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Fitness & home services stipend to cover part of your expenses so you can focus on what matters

• A collaborative in-office environment with an open floor plan fully stocked kitchen and all meals covered in the office

• Unlimited vacation and paid holidays

• We'll cover relocation packages and make the move exciting not painful!

Job Compensation Range

The salary range for this role is $130000 - $160000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Please note that employment with EliseAI is on an "at-will" basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at [email protected]

What We Do

EliseAI builds vertical AI agents for housing and healthcare — sectors that together make up nearly 40% of household spending. These agents automate high-volume workflows like leasing maintenance renewals and patient intake helping organizations cut costs improve efficiency and deliver better experiences. How does it work? EliseAI integrates directly into operational workflows: Housing: Manages leasing maintenance renewals billing and resident communication. Healthcare: Handles intake scheduling call-center operations and patient follow-up. Unlike traditional chatbots that only answer questions EliseAI agents complete full workflows end-to-end — from scheduling and payments to work orders and record updates. We’re building a future of fully autonomous buildings and healthcare systems similar to autonomous cars. Our technology takes on the repetitive manual tasks that slow teams down allowing them to monitor decide and act through AI. This reduces operational overhead while empowering people to focus on higher-value work. Right now we're in the process of expanding our offerings from the multifamily industry to encompass more industries including healthcare. We're seeking founder-minded candidates to join our fast-paced environment and tight-knit team committed to making a positive impact. Discover opportunities: https://www.eliseai.com/careers

Why Work With Us

We think big and build tech to create a positive impact on the world. You will have the chance to join a fast-paced environment and tight-knit team committed to making a positive impact with lots of opportunity to have a huge influence and build new products!

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