Product Specialist

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
The Product Owner represents the voice of the customer and is accountable for ensuring that a technology team delivers value to the business. The Product Owner is the person responsible for managing the delivery of the technical solutions throughout Tigerconnect, and is the key day-to-day interface between the Product and Engineering teams. A Product Owner's key responsibility is to convey the vision of the product to the engineering teams, to prioritize the team's backlog and to set direction for product releases and sprints.
What You'll Be Doing:

• Represent the voice of the customer - accountable for ensuring that a development team delivers value to the business
• Contribute to technology/development efforts by describing vision, outlining work in the team backlog, prioritizing it based on business value, and driving the cross- functional team through delivery (analysis, design, develop, test, technical communication, document, etc.)
• Analyze and/or create requirements for improving or replacing manual or legacy systems and procedures to meet user needs and to achieve greater scalability
• Read and create Epics, User Stories and other supporting content that sufficiently documents requirements
• Responsible for accepting user stories and confirming completeness
• Collaborate with engineering counterparts to provide estimates for large and complex size work efforts increasing accuracy of the estimate as work effort progresses
• Participate in projects as a team member, and/or makes significant contributions to team effectiveness by improving the methodology, tools, and/or internal processes

What You Bring:

• 5-8 years of experience in a business, information technology infrastructure or a software development area and experience working with business requirements, root cause analysis, creating software or business modeling
• Proven success with analysis and implementation of medium-to-large scale software-based products
• Demonstrated ability to understand, translate and communicate technical and complex ideas and situations to a wide variety of audiences including clients, coworkers, and management
• Demonstrated competency of various technologies which may include: application development languages and packages, cloud-native software-as-a-service infrastructure, security (firewalls/encryption products), web and application servers, and/or network and telephony Infrastructure
• Knowledge of Agile methodology, project and product management best practices
• Demonstrated ability to discover and describe the current state situation, understand strategic business goals, design and articulate future state, perform gap analysis and make recommendations to business leadership that meet goals and requirements
• Demonstrated excellent attention to detail including proven ability to manage multiple projects and priorities in parallel

Perks & Benefits We Offer:

• Our hybrid teams bring together top talent from Mexico, the US, and around the globe
• Work from prime office spaces in the Reforma area of Mexico City
• Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family
• Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities
• Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance
• With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop
• Enjoy our flexible time off policy with no limit on the number of days off
• Finally, you'll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.