Product Specialist

Role: Product Specialist

Duration: 12 Months

Location: Beaverton, OR (On-Site)

Key Skills: Project Management, Data Analysis, Product Management on B2B, Strong analytical skills, Communication and Collaboration, Leadership Competencies

Top Skills:

1. Project Management: Ability to create plans, manage timelines, and communicate effectively with cross-functional teams.

2. Data Analysis: Be able to use data to inform product decisions. This can include analyzing market trends, customer behaviour, and product performance data.

3. Industry Knowledge: Must have a deep understanding of the industry in which their company operates, as well as the specific market they are targeting as well as the industry trends, competitive landscape, and customer needs.

Education and Experience:

• In this pivotal role, you will be responsible for overseeing critical moments from Marketplace Adopt to Marketplace Execute, ensuring seamless end-to-end execution for both internal and external users, including Client's Marketplace Partners and Client's Direct.
• As a key member of our team, you will have the opportunity to drive meaningful impact and contribute to our overall success.
• Bachelor's degree in business administration, Computer Science, Information Systems, or any relevant field related to Product Management.
• Minimum of 3 years of experience in Product Management with a focus on B2B platforms.
• Strong analytical skills with the ability to use data to drive decision-making.
• Excellent communication skills with the ability to collaborate effectively with cross-functional teams.
• Proven track record of successfully launching, managing products and or have led the operation behind a product launch.
• Experience with agile development methodologies or a Product Management related methodology. Leadership Competencies
• Customer-Centric Mindset: Ability to put the user at the center of everything you do is critical for this role. High level of understanding of customer needs, preferences, and pain points to develop products that meet their needs.
• Strategic Thinking: Develop long-term product plans and make decisions that align with the company's overall strategy.

Industry Knowledge:

• Must have a deep understanding of the industry in which their company operates, as well as the specific market they are targeting as well as the industry trends, competitive landscape, and customer needs.
• Delivers results
• Foster Consumer and Customer Commitment.
• Communicate effectively.
• Instills trust.
• Contribute Special Expertise.

Technical / Functional Skills:

• Project Management: Ability to create plans, manage timelines, and communicate effectively with cross-functional teams.
• Project Management Platforms knowledge such as: AirTable, Asana, Confluence, etc.
• Data Analysis: Be able to use data to inform product decisions. This can include analyzing market trends, customer behavior, and product performance data.
• Data Analysis platforms such as Adobe Analytics, Google Analytics.
• Partner Governance Platforms knowledge such as: Salesforce Cloud.

Additional Requirements:

• Possess strong written and oral communication skills. § Demonstrated attention to detail, process excellence, and high-quality project/task delivery.
• Ability to align cross-cultural and/or cross-functional teams, virtually and in-person.
• Ability to pro-actively be a problem solver through assessing, challenging, and developing action plans for resolution

Core Accountabilities:

• Drives the Customer Data Management system that teams use every day and provides the organization with data for transactions and understanding customer relationships.
• Manage all internal/external users' authentication mechanisms via OKTA and AD via the Portal application, which serves as a gateway to Client.
• Manage the Prepare//Account Offering (P//AO) application on Client, which is a bridge between AV (Merch App) and Client. With PAO, Merch can start a new offering, view product change alerts, and quickly take actions on offerings that have already started or published.
• Provides Online Help and all training resources to help users get the most out of Client's activities.
• Conduct A/B testing to identify and implement best practices for email campaign optimization.
• Create and manage email campaigns distribution list, including segmentation and list hygiene ensuring this list is aligned with both internal and external users in Portal.
• Maintain operational excellence for Master the Fundamentals e-mail campaigns to ensure business objectives are met.
• Develop and maintain documentation of processes and best practices.
• Define product requirements and work with Global stakeholders to ensure that the product is delivered on time and meets the business needs.
• Collaborate with cross-functional teams to develop and execute go-to-market strategies for new product features.
• Analyze user feedback and data to continually improve the product and user experience.
• Manage relationships with external partners and vendors.