Product Specialist

The Company

CancerIQ’s technology makes it possible for providers to, at scale, recognize and empower patients who have increased risk for cancer. Offering patients cancer risk assessment, genetic counseling and genetic testing is the right thing to do, but most providers (e.g., hospitals, cancer centers, group practices) simply don’t have the time or the money to do it. With CancerIQ, providers can screen, evaluate and manage entire patient populations according to their genetic makeup.

We do this by empowering providers with workflow solutions that help them start, run, and grow their own in-house genetics programs. Our mission is it help every provider engage and educate patients, and guide them through the complex, convoluted, and intimidating journey of cancer prevention.

Overview:

We are seeking a highly organized and detail-oriented individual to fill the role of Support Specialist I at CancerIQ. The ideal candidate will have familiarity in customer support and technical troubleshooting. This role provides triage and comprehensive support to our customers, assisting with various administrative tasks related to our platform.

Key Responsibilities:

· Respond to customer inquiries and requests via Zendesk, secure emails, and other communication channels promptly and professionally.

· Provide technical support and troubleshoot issues related to our platform, collaborating with engineers, product and other internal stakeholders, as necessary.

· Manage JIRA ticket creation and linking, ensuring efficient communication and problem resolution.

· Manage admin tasks such as changing passwords, resetting emails, and opening/resetting modules as needed.

· Responsible for ticket resolution within company/customer SLA’s.

· Escalating to appropriate team/manager, as needed.

· Gather and relay customer feedback to the product team, ensuring that customer insights are effectively communicated and addressed.

Requirements:

· Bachelor's degree in a relevant field or equivalent experience.

· Excellent communication and interpersonal skills, with a customer-centric approach to problem-solving.

· Ability to manage multiple tasks and priorities in a fast-paced environment.

Nice to Have:

· Proficiency with Zendesk, JIRA, and other customer support and analytics tools.

· Clinical knowledge or experience in a clinical setting.

If you're passionate about healthcare technology and thrive in a customer-facing role that combines analytical thinking with technical expertise, we encourage you to apply for the

Customer Support and Analytics Specialist position at CancerIQ. Join us in our mission to empower healthcare providers and improve patient outcomes through innovative technology solutions.

Requirements

Requirements:

• · Bachelor's degree in a relevant field or equivalent experience.
• · Excellent communication and interpersonal skills, with a customer-centric approach to problem-solving.
• · Ability to manage multiple tasks and priorities in a fast-paced environment.

Nice to Have:

· Proficiency with Zendesk, JIRA, and other customer support and analytics tools.

· Clinical knowledge or experience in a clinical setting.

Benefits

• Working with a fun, young team of professionals
• Health insurance, commuter benefits, other work perks
• Laid back work environment, conveniently located near downtown Chicago's Northwestern medical campus
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan