Product Specialist

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is looking for a Product Specialist to join our Launch Services team to support our NuORDER product in North America! In this role, you will be responsible for the build out of a thoughtfully designed portal that employs all of the best features of NuORDER. Responsibilities include clarifying and evangelizing NuORDER’s features and capabilities, determining the ideal configuration for a given customer, and delivering a portal that is launch ready. Your success will derive from your strong communication skills, customer centricity, high degree of organization, and ability to thrive in a fast-paced cross-functional team environment.

You will be expected to work according to the PST/PDT timezone. Please note that this position can be fully remote.

What you’ll be doing:

• Understand B2B eCommerce, wholesale retailing, and merchandising principles and have the ability to articulate how the NuORDER solution facilitates best practices
• Collaborate with sales and customer success management teams to thoroughly understand and document customers’ business goals and facilitate the portal build using the customer’s data assets
• Analyze & manipulate data in Excel, and work with customers to identify data issues
• Become an expert in the NuORDER system and configure the optimal portal build for customers
• Oversee and manage multiple customer onboarding journeys simultaneously
• Guide small group webinars as part of the customer education program for accounts in onboarding

What you need to bring:

• BA/BS or equivalent experience
• 2+ years experience in an analytic, customer service or technology-related role
• Exceptional communication skills – this is a client-facing position (phone, email, and in person).
• Genuinely enjoy problem solving
• Extremely organized, with ability to prioritize, juggle many projects at once & meet deadlines
• Must love Excel – you’ll be using it every day. (Knowledge of formulas is a plus!)
• Able to learn new software programs quickly and intuitively

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer days