Product Specialist

Do you love helping customers? Do you have an appreciation for new technology? Do you thrive in fast-paced environments? Do you want to make a meaningful impact at a high-growth startup?

We're looking for someone who'll quickly become a product expert helping small businesses and startups solve their communication challenges. You'll represent the voice of the customer to our product team and play a key role in the development of a world-class buying experience. Does this sound interesting?

Here are some things you’ll do

• Be the first point of contact for prospects and customers evaluating OpenPhone.

• Quickly identify qualify and follow up on inbound leads (trial signups demo requests incoming chat) via phone email SMS etc. You'll interact with hundreds of folks every week.

• Become a product expert (and power user) of OpenPhone and its value proposition.

• Set up and facilitate both 1-1 and 1-many demos like this one walking customers through the product and answering any questions.

• Run a complete sales cycle where you will be closing deals and carrying a revenue target.

• Come up with additional creative ways to deliver a best-in-class buying experience.

• Document your findings and feedback in the appropriate tools while sharing your experience with the broader company.

• Provide support on additional sales projects as needed.

• You will document processes and enjoy finding more efficient ways to scale our workflows

About you

• You have at least 1 year of professional experience under your belt. Ideally you've been in a customer-facing role like Customer Support Sales Operations.

• You're a great communicator regardless of the medium - phone email video.

• You have excellent organizational skills and can effectively prioritize your work in a fast-paced environment.

• You are analytically minded and love solving ambiguous problems.

• You're self-motivated hungry to learn and work both fast and smart.

• You're passionate about creating a delightful customer experience for every person you're in touch with.

• You love high-velocity sales cycles and have no problem keeping yourself organized while working on many opportunities at the same time.

• You are comfortable taking several customer-facing calls each day to accomplish your targets.