Product Specialist

Job Posting:

The Minka Group has grown to become a leader in the decorative lighting and fan industries. As a company, we pride ourselves on the quality and workmanship of each and every fixture we produce. With people and distribution operating on two continents, the Minka Group family of businesses is leading the way in product design, knit together by a single level of quality over a broad range of price points.

Position Summary

The Minka Product Specialist is a pivotal contributor to the success of our products, ensuring their optimal performance and meeting customer needs. This role will use product knowledge, analytical abilities, and a customer-centric approach to enhance the product experience. Collaboration with cross-functional teams and a focus on continuous improvement are essential aspects of this role.

Job Responsibilities

• Develop a deep understanding of the features, benefits, and applications of the product(s) they are responsible for.
• Stay informed about industry trends, competitors, and customer preferences to provide valuable product improvement and development insights.
• Assist customers with product-related inquiries, provide information, and resolve issues to enhance customer satisfaction.
• Conduct training sessions for sales teams, customer support, and other relevant departments to ensure a consistent and accurate understanding of the product.
• Work closely with cross-functional teams, including marketing, sales, and product development, to coordinate efforts and contribute to the product's overall success.
• Provide support to the sales team by participating in presentations, product demonstrations, and customer meetings to highlight product features and benefits.
• Create and maintain product documentation, including manuals, guides, and FAQs, to assist customers and internal teams.
• Gather feedback from customers, sales teams, and other stakeholders to identify areas for improvement and contribute to product development.
• Assist in planning and implementing product launches, including developing marketing strategies and promotional materials.
• Contribute to developing marketing strategies to position the product effectively in the market.

Preferred Qualifications

• In-depth knowledge of the product(s) they are responsible for, including technical specifications and use cases.
• Strong communication and presentation abilities to effectively convey product information to both internal teams and external customers.
• Ability to analyze market trends, customer feedback, and sales data to make informed recommendations for product improvement.
• A customer-centric approach that can understand and address customer needs and concerns.
• Ability to work collaboratively with cross-functional teams and contribute to a positive team environment.
• Strong problem-solving skills to address challenges and find solutions in a dynamic business environment.
• Excellent organizational and project management skills to effectively manage multiple tasks and deadlines.
• Ability to adapt to changing market conditions and respond proactively to new challenges and opportunities.
• Depending on the nature of the product, a certain level of technical proficiency may be required.
• A bachelor's degree in business, marketing, engineering, or an equivalent is preferred.

The Minka Group is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection, and retirement savings. We offer a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

Pay Range:

$3,960.00 - $8,571.20

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information