Product Specialist, Cards

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience.  You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.  

As a Product Specialist, Cards you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.  

Job Description 

Reporting to the Business Head of Cards and Lending, you will be part of a multidisciplinary team and get to design, develop and deliver one of our key engagement and revenue generating product propositions. As a Product Specialist you would cover – both debit and credit cards, ensuring a cohesive overall customer value proposition for our customers for their payment and borrowing needs. You are a digital native with a natural intuition for design and technology, coupled with a strategic mindset. You are comfortable working in a fast-paced environment, get excited by solving complex problems and are happy to roll your sleeves up and get things done. 

The Role Responsibility: 

• Define a compelling service proposition through innovative product management/development amid intensifying competition from traditional card issuers and emerging third-party payment providers
• Execute the cards product roadmap and strategy
• Responsible for delivering the cards OKR and P&L
• Be the voice of the customer for your product/service and collaborate with other product owners to converge on a broader coherent proposition
• Drive customer engagement - spends and balances by deploying relevant campaigns and making changes to the CVP
• Act as the senior product owner across the product and services, to define and manage the product backlog, prioritise feature releases in line with the broader roadmap
• Drive the day-to-day card operations
• Manage existing partner relationship and build new alliances to enhance the card proposition
• Collaborate with Operations, Engineering team and external vendors to ensure timely delivery of journeys
• Provide insights into product, technology, and market trends, pre-empting imminent disruptions and identifying opportunities for acceleration
• Collaborate with other Stream Leads, Design, Technology, Operations, Risk, Finance and Strategic partnership etc.

Role Specific Technical Competencies:

You’ll Fit Right In If You Are

• Someone who can see the big picture while driving perfection down to the last pixel
• A creative problem solver
• Have an eye for turning complex problems into beautiful, elegant experiences
• Highly collaborative and can communicate openly and respectfully
• Comfortable in fast paced environments, and highly adaptable
• A strong voice for the customer/user
• You’ve worked in multi-discipline teams across the design process – research, and UX design
• Proactive and self-motivated learner
• Pragmatic and balance the needs of user, business, and technology

Our Ideal Candidate: 

• 7+ year’s progressive experience in Product Management in Financial Institutions, leading a business unit responsible for achieving financial sales and service performance objectives through a customer needs-based sales approach
• 3+ years of Cards Product Ownership experience – managed card operations
• Experience in credit and fraud risk management
• A bachelor’s degree in a technical discipline (finance, computer science, electrical engineering, etc).
• Strong understanding of mobile and web technologies
• A strong customer focus and a natural inclination to let empirical research define and inform product/service priorities
• Hands on experience in agile environment
• Exceptional interpersonal, stakeholder management and communication skills
• Possess leadership skills with experience leading cross-functional teams
• Ability to effectively prioritise, project manage and meet stipulated timelines
• Ability to influence through persuasive written and verbal communication

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Come as you are! Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that’s what we care about. So come as you are. 😊

Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.