Product Specialist, Diagnostics

Looking for an organized, driven, product-focused, and customer-centric Product Specialist for the Diagnostics product family. As a Product Specialist, you partner tightly with Product Management to understand upcoming releases, product changes, and product updates and then work with the Product Enablement Learning & Development team to develop content and conduct live sessions to educate the CSO team on the product updates. The ideal candidate will be able to quickly acquire deep knowledge of Workflow Orchestration (or similar radiology worklist program) and will be the leader and driving force behind Workflow Orchestration education to our internal customers and external users
Responsibilities:

• Establish strong connection to Product Management team and Engineer team to understand the source, rationale, and schedule of product changes
• Drive the completion of Enablement activities for product updates to client-facing roles that match the release schedule
• Determine the impact of the product changes to cross-functional client-facing roles through critical thinking and understand of user interactions
• Partner closely with Learning & Development and Product Enablement Specialists to deliver the enablement package for a release
• Participate and drive continuous process improvement with the team's processes
• Be a point of contact for client-facing roles to get answers to questions from their customer engagements with the product
• Provide product feedback from customers and customer facing teams to the product team in a useful format. This includes fielding enhancement requests and execute on a process to bring visibility to those enhancement requests.

Required Experience:

• 4 to 6 years of product, project, operations, learning & development or program management
• Experience with Medical Imaging solutions and clinical workflows
• Product knowledge on Medical Imaging and worklist management offerings (such as Workflow Orchestration or similar product)
• Demonstrated success leading cross functional teams through time-sensitive efforts
• Demonstrated history of cross functional problem solving
• Comfort with leading larger presentations for educational content delivery
• Comfortable with ambiguity and can create a plan and path to deliver enablement
• Experience in a high performance, fast paced and collaborative environment
• Ability to organize, prioritize and project manage multiple initiatives at once
• Has a customer centric mindset with focus on enablement / training
• Able to understand product functionality and technical workflow
• Ability to work in a fast moving agile environment
• Excellent verbal, written communication and presentation skills with exceptional attention to details
• Proactive mindset to anticipate internal customer needs from Enablement
• Ability to collaborate and influence large distributed teams with diverse skills

Preferred Experience:

• Put Workflow Orchestrator first in the list of products (flip with Lung Cancer Screening).
• Learning & Development content creation and delivery
• Customer education experience on Healthcare products
• Agile software development
• Customer Success or Consulting services in Healthcare IT

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.