Product Specialist – Personal Community & IntelliCare Mobile

InterSystems IntelliCare is seeking a Product Specialist to support the evolution and global deployment of Personal Community (patient engagement platform) and the IntelliCare Mobile App (clinician-facing mobile solution).

This role combines healthcare workflow expertise with product configuration and customer-facing engagement. You will work closely with Product Management internal teams and customers to shape validate and deliver AI-enabled configurable healthcare experiences that improve patient engagement and clinician mobility.

InterSystems IntelliCare is the unified Electronic Health Record (EHR) and premier health interoperability and innovation platform. It delivers intelligent connected solutions across clinical operational and patient engagement domains — enabling health systems worldwide to modernize care delivery and digital experiences.

Personal Community and IntelliCare Mobile extend this platform to patients and clinicians through AI-guided summaries mobile workflows configurable interfaces and globally adaptable deployment models.

Key Responsibilities

• Contribute to product strategy feature design and roadmap planning across patient engagement and clinician mobile domains.
• Act as the voice of the customer translating real-world clinical and patient workflows into scalable configurable product capabilities.
• Support the evolution of AI-driven features including summary cards smart search and guided workflows.
• Partner with customers to understand regional operational and configuration needs.
• Serve as a subject matter expert in patient engagement workflows and mobile clinician use cases.
• Collaborate with development and design teams to validate feature feasibility and ensure high-quality delivery.
• Participate in testing activities including workflow validation UAT support and usability feedback.
• Represent IntelliCare in customer meetings advisory boards and industry forums.

Qualifications

Required

4+ years of experience in one or more of the following:

• Healthcare operations (clinical patient engagement digital health) or
• Healthcare IT implementation product development or support

• Strong understanding of clinical and/or patient-facing workflows.
• Ability to translate workflow requirements into structured product specifications.
• Experience working cross-functionally in agile or product-driven teams.
• Excellent communication skills with ability to engage customers and internal stakeholders.
• Comfort operating independently while collaborating across global teams.

Preferred

• Experience with patient portals digital front doors or mobile health applications.
• Familiarity with AI-enabled healthcare features (summarization conversational search personalization).
• Exposure to global healthcare systems and regional workflow differences.
• Understanding of EMR integrations APIs or interoperability concepts.

We are an equal-opportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

What We Do

InterSystems builds the software that makes complex systems work—reliably securely and at scale. For more than 45 years we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare government and business. Our data management integration and analytics technologies help organizations connect disparate systems turn data into insight and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care to powering national infrastructure and large-scale enterprise systems our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build but how we build it. We focus on long-term innovation deep engineering excellence and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work technical depth and the opportunity to have a global impact you’ll find it here.

Why Work With Us

Because we are a profitable privately-held software company we place our clients first in everything we do. You’ll work on meaningful complex problems alongside deeply curious experts in a culture that values learning ownership and long-term growth—without the pressure of quarterly Wall Street demands.

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