Product Success Analyst

Who are We?

Trumid is a financial technology company and fixed income electronic trading platform focused on US dollar-denominated Investment Grade, High Yield, Distressed, and Emerging Market bonds. Trumid optimizes the credit trading experience by combining agile technology and market expertise, with a focus on product design. The result is a differentiated ecosystem of protocols and trading solutions delivered within one intuitive platform. Learn more at www.trumid.com. 

What will you do in this role?

Trumid is excited to introduce a new team focused on product engagement and success, release management and overall implementation and adoption of product enhancements. This role will report directly to the Head of Product Success and will be responsible for the management of cross-functional communications internally and externally to continue to improve Trumid’s product-led initiatives. As this team continues to grow, we are looking for motivated, curious and compassionate people to expand our core values and continue to drive and measure our success.

Product Management

• Collaborate and build relationships internally and externally to understand the scope of new features and enhancements using Jira as the primary tool to track feedback
• Client insights - gather and analyze trends and best practices to identify areas for product optimization and improvement to our user’s experience
• Create detailed product requirements for new releases and enhancements to help guide and educate clients to ensure new features are adopted successfully
• Field questions across product, sales and clients to identify gaps and remedy solutions to meet the unique needs of each client
• Highly detailed, tenacious, ability to track items that need resolution to ensure seamless transitions for clients onboarding

Release Management

• Create successful go-to-market strategies to ensure all product enhancements are delivered smoothly to sales and clients
• Work across highly collaborative teams (sales, operations, product and development teams) to communicate timeline, updates and changes to ensure everyone is kept up to date and on track for pending deadlines
• Performance tracking - analyze and track usage/output of product enhancements and rollouts to identify needs and opportunities for future releases
• Manage project timelines and deliverables for client implementations
• Gather and define requirements for new product implementations

Education & Training

• Client facing, ability to establish rapport and develop relationships in a creative confident and curious manner; driven and competitive to meet the needs of our growing client base
• Provide training sessions,demos and educational materials to help clients understand and use features to enhance their knowledge of the product and it’s functionality
• Focused content creation for clients; identify content that clients are most interested in and likely to use creating an unmatched user experience

Skills & Qualifications

• Bachelor’s degree in marketing, communications, finance or other related field
• 3-5 years of experience in a product or client success role or project management, focused on delivering an exceptional user experience
• Highly collaborative, ability to successfully work in a cross functional team in a fast-paced, entrepreneurial environment
• Ability to communicate complex technical and business requirements across highly collaborative teams
• Detailed oriented; deep appreciation of following through on outstanding items which could negatively impact a smooth onboarding process for clients

Just a few of the benefits our employees enjoy!

• Competitive compensation
• Fully paid medical, dental and vision coverage
• Team-oriented and collaborative company culture
• Lively and dynamic office space with fully stocked kitchen in our NY headquarters or remote/distributed flexible work arrangements

In compliance with New York City Pay Transparency Law, the base salary range for this role in New York City is between $100,000 - $150,000. This range does not include discretionary bonus or other forms of compensation or benefits offered in connection with this job. Several factors are considered when determining a candidate’s compensation.
Trumid is an equal opportunity employer.