Product Success Manager - Governance, Risk & Compliance (GRC) - Spanish/English Fluency Required

The Product Success Manager - Governance, Risk & Compliance (GRC) at Workiva plays a crucial role in driving product adoption and growth success. Working closely with customers, the role focuses on enhancing their overall product experience and ensuring their success. Collaborating with the customer success team, the Product Success Manager monitors system health, delivers customer programs, and facilitates communication between customers and product teams. As a techno-functional expert, you will engage with various stakeholders to advocate for customers' needs. Ideal candidates possess domain expertise, enterprise project management experience, technical proficiency, and strong customer management skills.

What You’ll Do: 

• Achieve customer success outcomes including higher customer product adoption, customer satisfaction, and overall customer health scores

• Work closely with CSMs to jointly define customer expected outcomes and ensure that they have realized value from the solution

• Accurately document new and existing feature/functionality as a reference for customers and the CS Team

• Proactively manage each customer’s Wdesk environment through their intimate knowledge of the product roadmap and understanding of stakeholders’ testing, reporting, and analytical needs.

• Responsible for the technical health and wellbeing of their customers

• Owns the communication channel from product to customer success

• Assists in strategy and execution of feature releases

• Train the Customer Success team on the benefits of new product releases

• Influence product development strategy by advocating on behalf of customers

• Support customers post-onboarding and work cross-functionally with our sales, support, services and partner teams for successful deployment 

What You’ll Need:

Minimum Qualifications

• Fluency in Spanish and English is required

• 4+ years of experience in customer-facing roles such as Customer Success, Product Manager, Solution Architect, and/or IT, Management, or Finance Consultant

• Bachelor’s Degree

• An advanced degree will be considered in lieu of experience 

Preferred Qualifications

• Experience supporting a SaaS product preferred

• Experience with Database systems preferred

• Knowledge of connected data ecosystems and connected reporting workflows

• Passionate about customer success and tenacious at driving long-term customer value

• Highly data-driven and meticulously detailed with a commitment to drive customer engagement towards business outcome and value realization

• Excellent verbal and written communication skills, including the ability to chair sessions and host webinars

Remote - Ready Excellence

• Must be able to travel up to 10% annually

• Reliable internet access for any period of time working remotely, not in a Workiva office

How You’ll Be Rewarded

Salary range in the US: $69,000.00 - $117,000.00

A discretionary bonus typically paid annually

Restricted Stock Units granted at time of hire

401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

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