Product Support Analyst

At Zotec Partners, our People make it happen.

Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – those across the country who make up our diverse Zotec family and help make this company a best place to work.

Over 25 years ago, we started Zotec with a clear purpose, to make a difference by improving the way that healthcare works for everyone. Today we are more than 1000 employees strong, and we continue to use our incredible talent and energy to bring that purpose to life.

We're seeking a Product Support Analyst to join us.

As a Product Support Analyst, you will provide technical support for both our internal and external client base while leveraging your technical knowledge, available resources and relationship management skills to build relationships and meet established departmental goals.

What you'll do:

• Serve as a self-starter that can organize and manage priorities effectively
• Utilize excellent customer service and communication skills to manage customer expectations through clear communication with the client during the investigation and resolution process
• Be the first line contact to answer client inquiries and leverage product knowledge in researching and troubleshooting our client inquiries
• Provide clear and concise documentation around investigation and coordinate with our internal teams to coordinate on client issues to a resolution
• Obtain the ability to provide training of our product to our client and internal users to solve their inquiry
• Create and contribute to knowledgebase articles
• Preserve and grow your knowledge of our procedures, products, and services
• Create and execute SQL queries to investigate and/or fulfill client requests
• Become a trusted partner that collaborates with technical and operational teams across the company

What you'll bring to Zotec:

• Excellent verbal and written communication skills including the abilty to create organized and comprehensive documentation.
• Assertive, resourceful self-starter with advanced analytical and troubleshooting skills
• Experience working in customer service role focused on software/technology
• Ability to document, triage, escalate to internal teams, or resolve issues as they are discovered by our clients
• Adjust to changing priorities in fast-paced environment
• Technical experience using SQL or similar
• Flexibility to work incoming support tickets as well as incoming phone calls
• Ability to participate in a rotating on-call schedule for weekend and after-hours support

At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we'd like to talk to you!

Learn more about our organization, by visiting us at www.zotecpartners.com

E-Verify and Equal Opportunity Employer