Product Support and Operations Specialist

Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the business. As a Product Support and Operations Specialist, you’ll provide consistently outstanding support to Via’s partners (cities, operators, etc.) who power mobility and transportation networks with our technology.

The Product Support and Operations Specialist position is a great starting point for anyone seeking a career in product support, operations, or business development. This customer-facing position is all about building the best possible connection between our partners and our Product & Engineering Team. We work with teams across the organization to ensure our partners can make the best use of our technology to improve their experience. 

What You'll Do:

• Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices to be able to resolve partners’ issues
• Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
• Work with various Operations, Product, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
• Nurture close relationships with partners to become a trusted advisor

Who You Are:

• Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
• Meticulous and vigilant, with a high level of attention to detail
• Outstanding process-orientation, analytical, and organization skills
• Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
• Excellent communicator with a knack for always finding the right tone
• Minimum of 1-3 years of work experience
• Bachelor’s Degree
  

What Catches Our Eye:

• Fluency in additional languages (ie Spanish, Arabic, French, Italian, Dutch, or Japanese)
• Previous experience in a technical support role

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $55,000-$65,000