Job Description
Hiring Remotely in United States
Remote or Hybrid
Junior
Fintech • Software
We deliver end-to-end risk and compliance solutions through our software and domain expertise.
The Role
The Product Support Associate provides technical support to clients on software issues related to ActiveDisclosure conducts software testing and resolves technical issues while maintaining documentation of client interactions and feedback.
Summary Generated by Built In
Join a dynamic team at the pulse of global markets where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client Shareholder and Employee Satisfaction.
Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years we are committed to our employees' total well-being. Enjoy competitive compensation a flexible workplace comprehensive benefits and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here.
Summary:
Donnelley Financial Solutions (NYSE: DFIN) provides software and services that enable clients to communicate with confidence in a complex regulatory environment. With 3500 employees in 61 locations across 18 countries we provide thousands of clients globally with innovative tools for content creation management and distribution as well as data analytics and multi-lingual translations services.
ActiveDisclosure is our proprietary cloud-based disclosure management solution that allows public companies to easily create manage XBRL-tag and file financial reports with regulatory agencies including the SEC. The ActiveDisclosure platform provides customers with complete control over the entire disclosure and compliance reporting process incorporating Microsoft® Office 365 Office Online Server and Azure and providing industry-leading SOC2 Type II security.
The Product Support Specialist provides subject matter technical and customer assistance to clients on the implementation and configuration of new and existing customers using the company's proprietary document management composition and/or print workflow systems.
Responsibilities:
Qualifications:
Required Skills:
Required Experience:
It is the policy of Donnelley Financial Solutions to select place and manage all its employees without discrimination based on race color national origin gender age religion actual or perceived disability veteran status actual or perceived sexual orientation genetic information or any other protected status.
If you are a qualified individual w ith a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected] .
At DFIN protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from [email protected] . If you ever have doubts about the legitimacy of any communication from us please do not hesitate to reach out for verification via [email protected] (this email is for general TA questions and is not used for updates on your application status). #BI-Remote
Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years we are committed to our employees' total well-being. Enjoy competitive compensation a flexible workplace comprehensive benefits and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here.
Summary:
Donnelley Financial Solutions (NYSE: DFIN) provides software and services that enable clients to communicate with confidence in a complex regulatory environment. With 3500 employees in 61 locations across 18 countries we provide thousands of clients globally with innovative tools for content creation management and distribution as well as data analytics and multi-lingual translations services.
ActiveDisclosure is our proprietary cloud-based disclosure management solution that allows public companies to easily create manage XBRL-tag and file financial reports with regulatory agencies including the SEC. The ActiveDisclosure platform provides customers with complete control over the entire disclosure and compliance reporting process incorporating Microsoft® Office 365 Office Online Server and Azure and providing industry-leading SOC2 Type II security.
The Product Support Specialist provides subject matter technical and customer assistance to clients on the implementation and configuration of new and existing customers using the company's proprietary document management composition and/or print workflow systems.
Responsibilities:
- Support clients on complex technical issues including problems related to various ActiveDisclosure products and services.
- Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement.
- Serve as the escalation point for complex technical and/or sensitive client issues.
Diagnose investigate and resolve problems related to all ActiveDisclosure products and services further providing timely accurate and complete responses to client inquiries. - Ability to research problems independently and identify root cause of issue. This includes the identification and documentation of defects using problem determination skill.
- The ability to independently analyze and resolve complex technical issues involving software within the Azure platform.
- Identify solutions to work around open issues / problems that are under investigation or pending resolution.
- Document and track case histories issues metrics and reporting using Salesforce. Ensure actionable steps taken and documented.
- Assist with special projects and technical research.
- Perform software research testing and recommendations.
- Participation in user acceptance testing (UAT) for application bugs.
- Participation in user acceptance testing (UAT) of new features.
- Performs build/deployment QA verifications and validation testing against the Product Environment.
- Improve documentation of support policies and procedures.
- Contribute to the development of "win-win" solutions to project issues.
- Performs other duties assigned by management.
Qualifications:
Required Skills:
- Strong knowledge of macOS and Windows operating systems
- Proficiency in Microsoft Office (Word Excel Access Outlook) and SharePoint
- Familiarity with Agile development practices
- Experience troubleshooting application-related issues
- Excellent analytical organizational and multitasking abilities in fast-paced environments
- Strong written verbal and interpersonal communication skills
- Ability to present effectively to diverse audiences
- High attention to detail
- Ability to work independently with minimal supervision as well as collaboratively in a team
- Strong prioritization and time-management skills
- Flexibility to work weekends and holidays
Required Experience:
- 2+ years of hands-on experience in software/application support
- Experience supporting SaaS applications preferred
- Background in Financial Services is a plus (training provided for the right candidate)
- Strong commitment to client service
- Foundational understanding of databases internet technologies XML and related concepts
- Basic knowledge of Quality Assurance (QA) processes practices and methodologies
It is the policy of Donnelley Financial Solutions to select place and manage all its employees without discrimination based on race color national origin gender age religion actual or perceived disability veteran status actual or perceived sexual orientation genetic information or any other protected status.
If you are a qualified individual w ith a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected] .
At DFIN protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from [email protected] . If you ever have doubts about the legitimacy of any communication from us please do not hesitate to reach out for verification via [email protected] (this email is for general TA questions and is not used for updates on your application status). #BI-Remote
Skills Required
- Strong knowledge of macOS and Windows operating systems
- Proficiency in Microsoft Office and SharePoint
- 2+ years of hands-on experience in software/application support
- Experience supporting SaaS applications preferred
- Strong commitment to client service
What the Team is Saying
DFIN Compensation & Benefits Highlights
- Healthcare Strength—Core medical dental and vision coverage begins on day one complemented by disability and life insurance plus FSA/HSA options. Feedback suggests the breadth of coverage is competitive and supported by wellness and mental health resources.
- Retirement Support—A 401(k) savings plan with company matching is available alongside an employee stock purchase program that offers discounted share ownership. Feedback suggests retirement support is anchored in defined-contribution programs following the wind-down of the legacy pension.
- Parental & Family Support—Paid parental leave for both parents adoption assistance return‑to‑work support and paid short‑term disability are part of the offering. Feedback suggests these family-focused policies are a notable strength within the package.
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The Company
HQ: Chicago IL
1750 Employees
Year Founded: 2016
What We Do
DFIN is a leading global risk and compliance solutions company. We provide domain expertise software and data analytics for every stage of our clients’ business and investment lifecycles. Markets fluctuate regulations evolve technology advances and through it all DFIN delivers confidence with the right solutions in moments that matter.
Why Work With Us
DFIN is shaping global markets and is an environment where you can bring your whole self to work and do your best work every day. We are a values-based culture in which you can build a rewarding career.
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DFIN Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We operate in a fully flexible work environment. Our employees can continue to work remotely our offices remain open and available for collaboration.
Typical time on-site: Flexible
HQChicago IL
Located in the heart of downtown Chicago’s financial district we are steps from all Metra stations good eats and entertainment.
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Date Posted
05/19/2026
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