DFIN

Product Support Associate

Posted 9 Hours Ago

Hiring Remotely in United States

Remote or Hybrid

Mid level

Fintech • Software

We deliver end-to-end risk and compliance solutions through our software and domain expertise.

The Role

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Summary Generated by Built In

Join a dynamic team at the pulse of global markets where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client Shareholder and Employee Satisfaction.
Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years we are committed to our employees' total well-being. Enjoy competitive compensation a flexible workplace comprehensive benefits and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here.
Summary:
The Product Support Associate will Provide technical subject matter and customer assistance to Donnelley Financial Solutions Global Capital Market clients on the implementation and configuration of new and existing customers using the company's proprietary document management composition and/or print workflow systems. This position exists in a 24/7 day a week work environment. We are seeking employees who are looking to work either a swing or late evening shift.
Responsibilities:

Work closely with customers to gather requirements and set up accounts on the company's proprietary document management composition and/or print workflow systems.
Configure systems/templates for new clients to meet specific requirements.
Provide day to day support of the systems for the customer and answer questions or assist in resolving data and formatting issues provide recommendations on new/unique situations pertaining to styles or data and process more difficult changes/requests.
Troubleshoot client issues with the systems and work to resolve functionality related issues and escalate technical issues to the appropriate response teams.
Provide training to clients regarding the use functionality and navigation of the systems and system functionality enhancements.
Prepare general use guides and develop client specific documentation and templates.
May assist with version upgrades and UAT testing to ensure a seamless product migration. Provide feedback on product functionality enhancements based on interactions with customers
Performs other related duties and participates in special projects as assigned.

Qualifications:
Basic Qualifications

HS diploma or equivalent
5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.

Preferred Qualifications

May possess additional education certification in this level.
Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.
Able to consistently apply applicable policies procedures regulations and program objectives when carrying out the duties of the job.
May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing spreadsheets or other programs specific to the job in order to complete job duties successfully.
Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs. Must be able to work weekends and holidays.

It is the policy of Donnelley Financial Solutions to select place and manage all its employees without discrimination based on race color national origin gender age religion actual or perceived disability veteran status actual or perceived sexual orientation genetic information or any other protected status.
If you are a qualified individual w ith a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected] .
At DFIN protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from [email protected] . If you ever have doubts about the legitimacy of any communication from us please do not hesitate to reach out for verification via [email protected] (this email is for general TA questions and is not used for updates on your application status). #BI-Remote

What the Team is Saying

DFIN Compensation & Benefits Highlights

Healthcare Strength—Core medical dental and vision coverage begins on day one complemented by disability and life insurance plus FSA/HSA options. Feedback suggests the breadth of coverage is competitive and supported by wellness and mental health resources.
Retirement Support—A 401(k) savings plan with company matching is available alongside an employee stock purchase program that offers discounted share ownership. Feedback suggests retirement support is anchored in defined-contribution programs following the wind-down of the legacy pension.
Parental & Family Support—Paid parental leave for both parents adoption assistance return‑to‑work support and paid short‑term disability are part of the offering. Feedback suggests these family-focused policies are a notable strength within the package.

Learn more about DFIN's Compensation & Benefits →

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The Company

HQ: Chicago IL

1750 Employees

Year Founded: 2016

What We Do

DFIN is a leading global risk and compliance solutions company. We provide domain expertise software and data analytics for every stage of our clients’ business and investment lifecycles. Markets fluctuate regulations evolve technology advances and through it all DFIN delivers confidence with the right solutions in moments that matter.

Why Work With Us

DFIN is shaping global markets and is an environment where you can bring your whole self to work and do your best work every day. We are a values-based culture in which you can build a rewarding career.