Product Support Engineer (Fluid Power)

ABOUT THE POSITION:
This is a great opportunity for someone with an engineering background who wants to pursue a business-focused career at a premier factory automation manufacturer and distributor. In this role, you will provide professional technical support to customers with industry and product expertise. You also will work closely with sales and other internal departments to identify products to add to Misumi’s portfolio and to develop content for the website. The focus of this position is pneumatic and hydraulic components, fasteners, measuring tools, and related product categories. Your activities generally will be in two key areas:
Technical Support

• Provide customers with fast and efficient email, phone or video call support for all technical inquiries such as dimensions, mounting sizes, materials, tolerances, engineering calculations, CAD models, etc.
• Find and suggest appropriate alternative/replacements utilizing the existing product lines or partner suppliers and propose them to enable customers to meet the technical requirements.
• Interface with customers and suppliers to support product inspection and investigation to ensure the root cause of product defects, malfunctions, or any technical errors.
• Collaborate with Misumi’s global headquarters or group companies to assist technical inquiries or product inspections for cross-border sourced products.
• Review and modify product pages on company's E-commerce platform with reference to manufacturers’ product data sheets and catalogs to convey correct, sufficient, and user-friendly product information.
• Consult, educate, and support Misumi’s internal employees with technical expertise for creating new product pages on E-commerce platform, product training for new and existing staff, etc.

Business Development Support

• Assist sale departments in cross-over individual part numbers of the requested BOM lists with appropriate timeline and quality.
• Collect product information and quotes from suppliers quickly to distribute new products to customers in a timely manner to enable Sales representatives to obtain opportunities.
• Participate in tradeshows and exhibitions as a staff member to support sales and marketing departments to explain, promote, and propose product lines with technical expertise and advice.
• Accompany sales representatives on customer site visits for on-site training, technical support, or lunch and learn.
• Assist product managers in conceiving and executing brand-new services to expand the competitiveness of business.

WHAT WE NEED FROM YOU:
 

• BS in Mechanical, Electrical or Industrial Engineering or equivalent industry experience.
• 4+ years of experience in Engineering or Technical Sales with expertise in pneumatics and hydraulics components. Experience with fasteners and measuring tools a plus.
• Excellent verbal and written communication, problem solving, interpersonal and conflict management skills.
• General computer skills such as webpage development using internally developed software, web-based research, and the ability to be innovative when solving problems.
• Working knowledge of 3D CAD, Microsoft Office, CRM Software
• Motivated, driven, responsible, possess leadership, and results oriented.
• Experience working in an international environment preferred.

WHAT WE CAN DO FOR YOU
MISUMI will provide the training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you!
MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop to meet customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. We also are committed to our employees and are proud recipients of numerous Comparably awards honoring our President and our company culture.