Product Support Engineer (Memphis, TN)

Product Support Engineer (Memphis, TN)

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

In this role, you work with the design, development, verification, and validation of products post- launch phase which may include but not limited to design changes, design transfers, and production changes using the processes and tools identified in the S&N Quality System related to Design Control and Engineering Change Control.

What will you be doing?

• Provide R&D engineering support for Quality and compliance activities including correcting quality problems in released product, compliance with new regulations and standards, support for Regulatory submissions for expansion into new geographies, and remediation of quality records.
• Consult with the marketing staff, sponsoring surgeons, and manufacturing staff, as required, to facilitate proper design and development of agreed product improvements.
• Create and maintain device/product specifications (typically includes 3D models and prints).
• Identify and mitigate any impact to design integrity of current product from process changes or supplier/network changes, including completion of design verification and validation activities by developing or collaborating with testing partners to develop biomechanical and mechanical test methodologies when consensus testing standards are not applicable. Also, includes engineering study development, evaluation, and execution, if applicable
• Support returned product labs, complaint investigations, retrieved component analysis, and post market surveillance with root cause analysis.

What will you need to be successful?

• Bachelors Degree in Engineering or science +2 years experience or Masters +1 year of experience
• Experience with 3D CAD software
• Knowledge of Design Controls - including CFR 820, ISO 13485, ISO 14971.
• Knowledge of basic industry-specific manufacturing and quality inspection methods, preferred.
• GD&T, preferred

You. Unlimited.

Inclusion, Diversity and Equity- We are committed to welcoming, celebrating and thriving on Diversity! Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/)

Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement

Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

Your Wellbeing: We offer Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program

Flexibility: Hybrid Work Model (For most professional roles)

Training: Hands-On, Team-Customized, Mentorship

Extra Perks: Discounts on fitness clubs, travel and more!

Smith+Nephew is committed to the full inclusion of all qualified individuals. As part of this commitment, Smith+Nephew will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please alert the recruiter if you are selected to move forward.

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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