Product Support Engineer - Remote

Who are we?

Medisolv was founded over 25 years ago with the simple idea that software can unlock information buried in the chaos of health care data. We are a growing company focused on developing software applications that give hospitals tools to measure and improve their care. At Medisolv, we work with passion, excellence, integrity and innovation.

At Medisolv, you can expect an environment where employees feel motivated, challenged, and encouraged. Our office is located in Columbia, MD and have employees working remotely in 29 states. Our team understands work life balance and that we have a life beyond our desks.

What we offer:

• Medical, dental and vision insurance
• Employer paid group life insurance
• Employer paid long term disability
• 401k with company match
• FSA and HSA
• Flexible work schedules
• Paid time off and holidays
• Paid parental leave
• Annual in person & virtual team-building events
• Employee recognition awards
• Annual performance review and merit increase

As a Product Support Engineer, you will be responsible for supporting business and technical operations for the engineering team. You will coordinate with the Product Owner, Engineering Team Leads, other support team members and Client Services personnel in order to define, document, and investigate service requests and client inquiries. You will also support various data analysis operations, including direct querying of databases and data storage systems.

Performance goals will be linked to the ability to triage service requests, perform basic analysis of reported issues, and communicate technical findings to nontechnical personnel. The role will require basic SQL skills and a willingness to learn medical nomenclature and associated topics.

Basic Qualifications:

• Bachelor's Degree (or matriculation by end of the current year) in relevant discipline, or equivalent work experience
• Knowledge of SQL database systems
• Willingness to learn via on-the-job training by interacting with multiple staff members to acquire knowledge and skills in company-specific platforms
• Ability to work well within a group environment
• Ability and willingness to spend time self-training and improving skills
• Excellent communication skills, both written and verbal
• Excellent attention-to-detail
• Successful completion of a pre-employment background check
• Must be legally authorized to work in the United States for any employer

Preferred Qualifications:

• Knowledge of Health IT industry and terminologies
• Experience and familiarity with Azure
• Familiarity with Eligible Clinician eCQMs

This is a remote opportunity.