Product Support Representative

General Information

Ref #:

20230032777

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Lowell - Massachusetts - United States, St. Louis - Missouri - United States, Weston - Florida - United States

Description & Qualifications

Description

As a Product Support Representative in Customer Success, you will be an integral part of our high performing team that provides world class support to our growing customer base utilizing our People Analytics tool. Your work will play a key role in providing timely solutions to our customers' reporting needs by using a consultative and troubleshooting approach.

Hours: 9am-6pmET / 8am-5pmCT

Qualifications

Required Qualifications: • Excellent writing and verbal communication skills • Strong problem solving and analytical skills • Exceptional technical skills and proficiency in MS Office • Experience handling difficult or sensitive situations in a professional, timely, and thorough manner • Ability to set and manage customer expectations • Highly motivated and team oriented • Ability to work autonomously within established procedures on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Preferred Qualifications: • Cognos Product Certification • Experience working directly in a Payroll and/or Human Resource environment • UKG Pro HRMS Payroll Software Knowledge • Programming • Coding

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Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].