Product Support Representative (Rising Stars)

General Information

Ref #:

20230034848

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Alpharetta - Georgia - United States, Atlanta - Georgia - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

UKG is seeking individuals who have a passion for providing world-class customer service. In this Product Support role, you will provide front-line support to our external customers through incoming calls and cases supporting our Recruiting, Onboarding, and Performance Management products. You will be part of a team supporting our clients by adding value to UKG's reputation of being a world-class provider of Human Capital Management (HCM) support.

To be successful in this fast-paced and high-volume environment, you need strong deductive reasoning, time management, and technical skills. The qualified candidate possesses broad experience in handling difficult or sensitive situations, in a professional, timely, and thorough manner. We are searching for someone who enjoys taking initiative, is empathetic, and detail-oriented.

In this position, we invest in your knowledge and development by sending new hires through our Rising Stars Program. The Rising Stars Program is a paid intensive training and mentoring program designed to take you from basic foundation training to job application. Our Rising Star trainees are provided with product, process, culture, and tools-based training needed for success in the Product Support Representative role at UKG.

**The employee must be able to work onsite at our Atlanta or Alpharetta, GA office 5 days/week during the Rising Stars training period of 8 weeks. The start date for this program is 9/11/2023**

Duties and Responsibilities:• Provide customer support and experiences through various mediums (telephone, chat, email, etc.)• Troubleshoot product issues from our clients and partners• Professionally communicate with clients at management level and above both verbally and through written communication• Accurately document and manage workload in a Customer Relationship Management system (CRM)• Be a contributing member of a team that is agile and able to support various business needs• Ability to quickly learn and master specific areas of the business and tasks as determined by business needs and function

Qualifications

Basic Qualifications: • Minimum of 1 year experience in a customer support and/or technical support environment

Preferred Qualifications:• Human Capital Management (Payroll) system experience • Inbound support experience• Proficiency with Microsoft Suite Applications including, Word, Excel, Outlook, and Teams• Proficiency with Customer Relationship Management systems (CRMs), SQL, Soft-phone systems (ring central) • Excellent verbal and written communication skills• Strong decision-making, multi-tasking, analytical, and deductive reasoning skills• Possess the confidence to work autonomously and in a team environment• Be self-motivated and demonstrate initiative to resolve complex issues• Be accountable and metric-driven

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].