Product Support Specialist

Job Description:

Do you like learning and mastering new subjects? Do people turn to your expertise when they need help with troubleshooting? For you, fulfillment comes when you can focus on one problem and drive it to completion. Details and accuracy are what motivates you and you won't rest until the problem is resolved.

LCS is actively pursuing Product Support Specialists to become experts on our software and resolve customer issues. Our customers rely on Rent Manager to keep their business up and running. Whether it's an issue with their initial setup, tenant payments, a report, or general how-to questions, our customer will rely on your knowledge to get their problems solved.

If becoming an expert in a new field and using your knowledge to troubleshoot problems excites you, then apply today!

Primary Responsibilities:

• Provide guidance and best practices to those utilizing our Rent Manager application
• Provide superior customer service to our end users over the phone and via email
• Assist customers with questions and issues relating to our property management software, Rent Manager (e.g., printing problems, installation, detailed accounting questions, and troubleshooting within the program). This may involve conducting remote sessions with customers.
• Document and track status of all issues in a timely fashion within our ticketing software
• Work in conjunction with internal departments to improve processes resulting in customer satisfaction

Job Requirements:

• Strong customer service skills
• Experience with Microsoft Office applications
• Established work ethic
• Excellent attendance and personal accountability
• Strong communication skills - both verbal and written
• Self-starter and ability to stay motivated independently
• Detail-oriented

Preferred Qualifications:

• 1-2 years of prior helpdesk and/or customer service experience

Benefits:

• Health, dental, & vision insurance
• 401(K) with employer match
• Profit sharing
• 9 paid company holidays
• Paid time off
• Life insurance
• Paid medical leave/disability insurance
• Contemporary office building
• Wooded campus with nature trail
• On-site fitness center
• LCS Work Perks program
• One of Cincinnati's "Top Places to Work"
• Hybridwork schedule available

LCS is an Equal Opportunity Employer

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