Product Support Specialist

OVERVIEW

The ProductSupport Engineer will play a critical role in providing technical assistancefor Cornerstone's Support customer base. As a member of CSOD Global CustomerSupport, Support Engineers provide real-time technical support on CornerstoneEnterprise products through e-mail and phone interactions with customers and byusing Cornerstone's internal incident tracking system. The fundamental goal ofthis position is to help our customers achieve success using our products .
In this role you will....

• Develop a deep knowledge of Cornerstone's range of enterprise products
• Thorough understanding of assigned customer's products and business objectives
• Communicating with corporate customers via telephone, email, or other media as applicable, regarding technically complex problems identified in Cornerstone's software products, and maintaining effective customer relations

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• Knowledge of SQL programming (DML/DDL/joins).
• Should have hands-on experience in debugging web-based applications
• Exposure to tools like Fiddler, Wireshark, Browser based Developer Tools, Postman etc.
• Knowledge of Webservices Technologies like REST API/SOAP/ODATA is added advantage
• Knowledge of Authentication Technologies like LDAP, SSO, OpenID, ADFS etc. is added advantage
• Should have exposure in talking to client/end customers.
• Strong customer service focus, good problem-solving skills, and excellent communication skills.
• Excellent organizational skills with ability to grow and work in a team.
• Graduation in Engineering / Sciences.
• Minimum experience of 2-4 years, in application support is mandatory.
• Comfortable to work in EST OR PST Shift.
• Must be adaptable and have a strong disposition to learn in a fast-paced environment.