Product Support Specialist

About Us: 

OptionMetrics, headquartered in New York, NY. is a dynamic and innovative technology company, a trusted provider of financial information and research derived from the option markets. We are at the forefront of developing solutions that empower businesses. Our commitment to excellence, coupled with a collaborative, forward-thinking culture, has made us the preferred choice for top-tier talent. Our data and analytics models are utilized by over 350 investment banks, hedge funds, asset management firms, and academic institutions globally, solidifying our position as a leader in the industry.

We are seeking a Product Support Specialist who can write SQL Queries and enjoys working with data to solve customer challenges. The Product Support Specialist will work in a hybrid capacity in our NYC office. You'll work alongside developers, quality analysts, and sales teams to solve critical and time sensitive problems.

Note: This position requires working on-site at our NYC location in a hybrid capacity.

What You'll Do:

Be the primary point of contact for product/data issues

Use SQL queries to research and troubleshoot client concerns

Manage a ticketing system to prioritize and solve client requests

Interact directly with end users via email and occasionally over the phone

Escalate complex data issues to second level support 

Share and update knowledge management articles

Expand your knowledge of SQL, large data sets, and options markets

Skills You'll Need:

Bachelor’s degree

Passion for problem solving

taking complex data issues and translate it into digestible terms

Ability to write SQL queries

An understanding of basic networking and file transfer protocols concepts

Ability to thoroughly troubleshoot and articulate issues to client

Special attention to detail and a willingness to document changes

What We Offer:

A collaborative environment where everyone's input makes a difference

Paid time off: Vacation, Personal, Sick days, and Holidays

Pre-tax commuter benefits (NJT, MTA, etc.) and 401k plan offered

Full medical and dental insurance coverage

OptionMetrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, OptionMetrics will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination .

If you need a reasonable accommodation for any part of the employment process, please contact us by email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.