Product Support Specialist

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as a Product Support Specialist, Alternative Investments

POSITION SUMMARY

Product Support Specialist works both independently and as part of a global project team supporting Alternative Investment clients. The individual provides technical support to the global Alternatives department by working with department staff and systems personnel in the analysis and support of proposed and existing Alternative fund product applications. S/he assists in the implementation of new applications and participates to complete unit and user testing, user training, and documentation of changes in operational procedures, as well as assists in execution of automation projects.

PRINCIPAL RESPONSIBILITIES

1. Analysis and Product Support

• Support existing user applications including but not limited to the Alts Hub/Infuse workflow collaboration tool.
• Provide Subject Matter Expertise from a process and technical perspective on vendor and proprietary platforms.
• Participate in analyzing and designing technology led solutions to business challenges.
• Assist in developing business requirements for global Alts applications.
• Assist in implementing project plans and executing user acceptance testing and providing ongoing support.
• Participate in training and support, such as creating and updating user guides, during roll-out of new products and enhancements.
• Assist in ad hoc projects such as annual attestations, risk reviews, workflow analysis etc.

2. Client Service

• Provide subject matter expertise to client facing business teams as relates to specific systems products and the overall client digital experience as required.

3.Control/Risk Management

• Proactively manage operational risk by modifying procedures and discussing best practices.

4.Teamwork

• Seek out and participate in team and interdepartmental projects. Contribute ideas for process improvements.
• Take part in team training sessions and complete on-line courses which may be relevant to the role.

KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor's degree or equivalent required.
• Proficient working knowledge of English required.
• 0 to 2 years working experience in any relevant field required.
• Prior exposure to financial statements, accounting or system related projects is a plus.
• Working knowledge of MS Office including strong Excel skills.
• Understanding of fund administration and fund accounting operations; knowledge of Private Markets (Hedge Fund, Private Equity) and overall Capital Markets ecosystem.
• Written and verbal communication skills.
• Aptitude for understanding global business considerations when implementing new business systems.
• Ability to work with business users and systems personnel in a team environment.
• Knowledge and experience preparing and executing test scripts are preferred.
• Hands-on experience with software spreadsheets, report writer packages, database applications, programming, and establishing quality assurance procedures a plus.

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm
• A culture of inclusion that values each employee's unique perspective
• High-quality benefits program emphasizing good health, financial security, and peace of mind
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
• Volunteer opportunities to give back to your community and help transform the lives of others

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

Boston