Product Support Specialist

About FlightSafety International

FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

Processes repairs from FSI sites, outside customers and FSS. Tracks and accumulates parts from which simulator repair and modification kits will be originated.

Tasks and Responsibilities

• Receive and process all miscellaneous orders and repairs.
• Insure timely incoming and outgoing delivery of repairs.
• Perform syteline transactions necessary for processing orders and repairs.
• Generate required purchase requisitions and internal routing paperwork.
• Research parts/repair statuses as required and provide this information to the appropriate individual, site or customer.
• Place miscellaneous parts orders as identified by SOS staff, field and SOS Design Engineers.
• Maintain the Return Material Authorization database.
• Issue tracking numbers to sites and customers requiring repairs.
• Act as Liaison between the sites and the technicians working repairs.
• Provide status reports to the Product Support Supervisor of repair activity.
• Open job numbers appropriate for support request activity as required by SOS engineering.
• Direct and assist the SOS Expeditor in his/her activities.
• Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.
• Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.
• Accountable for the control and distribution of documents and or equipment subject to export control restrictions and the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.
• Accountable for the accuracy and completeness of assigned tasks.
• Able to adhere to a work schedule including prompt and regular attendance.
• Ability to work in a constant state of alertness and safe manner.

Minimum Education

• High School Diploma or equivalent, technical training and a minimum of two years' experience in parts procurement and repair administration.

Minimum Experience

• High School Diploma or equivalent, technical training and a minimum of two years' experience in parts procurement and repair administration.

Knowledge, Skills, Abilities

• MRP, database and word processing applications
• Standard office equipment such as computers, phones, photocopiers and fax machines.
• Fluency in English, through both verbal and written communications; able to read, speak, or write and comprehend simple instructions, short correspondence, and memos; Able to effectively present information in one on one or small group presentations.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; Able to deal with problems involving a few concrete variables in standardized situations.
• Valid Drivers License, where applicable.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; sit and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and or move up to 25 pounds and occasionally lift and or move up to 50 pounds. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually quiet.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.