Product Support Specialist - Title Express

Job Description

Copart is looking for a Product Support Specialist for our Copart offices located in Dallas, TX. This position will be reporting to the Director of Title Express (Product) and will be primarily responsible for conducting DMV and Title Processing guideline reviews and working with Operational Subject Matter Experts, DMV points of contact, and others within Copart to help guide the proper operational processing of title paperwork. This position will also aid in user acceptance testing (UAT) for new enterprise system releases related to these areas, evaluating system releases for process flow and usability, representing the business in meetings with the Technology department, and providing feedback and reporting to the Director of Title Express (Product) regarding the enterprise system.

Individuals in the role will provide support to internal customers regarding up-to-date title processing guidelines, rules, and compile/manage the necessary information that back up those directions. Individuals must become Subject Matter Experts in the Copart operational process.

This position is a Hybrid position and for a candidate based in the Dallas-Fort Worth area that, when necessary, will commute to the corporate office in Dallas, TX. This is subject to change based on business need.

This position will assist in duties including, but not limited to, the following:

• Review title paperwork process flow to analyze root causes of bottlenecks, and other barriers to effectiveness and efficiency
• Gather and maintain information around title processing guidelines by state and ensure they are current as well as facilitate updates as necessary
• Perform UAT testing for the enterprise system
• Work closely with Technology to ensure any new process or technical change is tested and articulated to the field. Will work to create any applicable training materials as well
• Represent the business in meetings with various departments, particularly the Technology department, Title Express operations, Field operations, and Government Affairs
• Cross-train with Title Express Operations to become a Subject Matter Expert in Copart Operational Procedure
• Leverage operational expertise to evaluate system changes and improvements
• Will work on multiple projects ensuring all timelines and requirements are met

Requirements

Required Skills Experience

• Must have 1+ years of experience in a related role
• Ability to work effectively with multiple lines of business and technical teams
• The individual must be comfortable adapting to change.
• Flexibility regarding changes in project requirements and shifting priorities
• Work independently with minimal guidance supervision.
• Thorough knowledge of Microsoft Windows Outlook and Microsoft Office, Microsoft Excel, PowerPoint.
• Experience with Title Processing operations, process compliance auditing, DMV operations, etc. is a plus
• Ability to travel up to 10% per year
• Detail-oriented and organized with strong multitasking and time-management skills
• Excellent verbal and written communication and interpersonal skills.
• College education preferred

For nearly four decades, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.