Product Support Sr. Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Sr. Engineer in India.

This role places you at the center of a global integration and automation platform that powers mission-critical systems for thousands of enterprises. You will act as a high-level technical troubleshooter, resolving complex customer issues across APIs, integrations, and cloud environments. Working in a follow-the-sun support model, you ensure continuity across global regions while maintaining momentum on critical incidents. The environment is fast-paced, highly technical, and deeply collaborative, requiring both strong engineering skills and customer empathy. You will investigate root causes across distributed systems, engage with advanced integration scenarios, and help customers maximize platform reliability. This is a hands-on support engineering role where your problem-solving directly impacts enterprise-scale operations worldwide.

• Diagnose and resolve complex technical issues across integration, API, and cloud-based systems, ensuring timely resolution and minimal customer disruption.
• Act as a senior escalation point for support cases, performing deep root-cause analysis using logs, network traces, and system diagnostics.
• Support and troubleshoot Boomi AtomSphere platform processes, including advanced integrations, deployments, and API management.
• Collaborate with engineering, product, and global support teams to ensure seamless handover and resolution of cross-regional incidents.
• Utilize protocols such as REST, SOAP, HTTP/S, and SFTP to identify and fix connectivity and integration failures.
• Leverage observability and diagnostic tools (e.g., Wireshark, logs, monitoring systems) to pinpoint system-level issues.
• Communicate clearly with customers, translating complex technical problems into actionable updates and solutions.

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Requirements

You bring solid experience in IT consulting, software development, or technical support engineering, with strong exposure to integration platforms and enterprise systems. You are comfortable working across APIs, cloud technologies, and distributed architectures, and enjoy solving complex technical challenges. You combine analytical thinking with strong communication skills, enabling you to support both technical and non-technical stakeholders effectively.

• 2+ years of hands-on experience with Boomi AtomSphere or similar integration platforms
• 3–5 years of experience in IT consulting, software engineering, or technical support roles
• Strong knowledge of REST, SOAP, WSDL, and API troubleshooting tools (e.g., Postman, OAuth)
• Experience with Java, JavaScript, Groovy, or similar programming/scripting languages
• Familiarity with cloud and containerized environments (e.g., Kubernetes, Linux, Windows systems)
• Understanding of ETL/ELT processes and enterprise systems (e.g., Salesforce, NetSuite, Hadoop)
• Strong debugging skills using logs, network analysis, and system diagnostics
• Knowledge of networking protocols (TCP/IP, HTTP/S, SSL/TLS, SFTP)
• Excellent communication skills with a strong customer-first mindset
• Ability to work in a night shift schedule (5:30 PM – 2:30 AM IST)

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Benefits

• Opportunity to work on a leading global integration and data activation platform
• Exposure to complex enterprise environments and cutting-edge integration technologies
• Career growth in AI-driven data and automation ecosystems
• Collaborative, global engineering and support culture
• Hands-on experience with diverse technologies and enterprise systems
• Learning and upskilling opportunities in cloud, integration, and AI-enabled support workflows
• Inclusive and diverse work environment focused on continuous improvement