Product Support - Tier 3

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space.

We are hiring a Tier 3 Support Specialist to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives.

What you'll be doing:

Working hand in hand with our engineering and management teams to oversee all things pertinent to the delivery of numerous applications. In this role you will be responsible for providing our VA customers with Tier 3 production support. You will be directly responding to questions from teams building on or in support of the VA triaging those requests and putting in tickets to track each request.

What you’ll bring:

• Experience working with technical requests that are filed by end users of the product or system (Tier 3 Support).

• The ability to troubleshoot and resolve a variety of technical problems.

• A history of understanding when to escalate unresolved issues to development teams.

• Experience working in a customer-facing support role

• Troubleshooting and technical support experience

• Empathy and being able to relate to the end-user

• The ability to listen strong communication skills and a teamwork focused mentality.

• Quality assurance experience.

Requirements:

• Must be a US Citizen and able to work domestically

• Must be able to  attain low-level security clearance

Education:

• Bachelor’s Degree

Benefits:

• Fully remote

• Tech & Education Stipend

• Comprehensive Benefits Package

• Company Match 401(k) plan

• Flexible PTO Paid Holidays

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race religion color disability medical condition legally protected genetic information national origin gender sexual orientation marital status gender identity or expression sex (including pregnancy childbirth or related medical conditions) age veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing [email protected]

Compensation:

At Oddball it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised actual offer details are determined by job category job location and candidate skill level.

United States Wage Range: $70000 – $110000