Product Technical Author

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Job Description

This role will report to the Lead Technical Author and is responsible for the excellence of product information, mainly external but also used internally in some cases. It requires an experienced technical author who shall:

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• Support the product collateral and content management strategy for Visa Direct

• Serve as a point of contact for product information

• Liaise with SMEs across Visa Direct and other Visa teams to develop an in-depth understanding of their products

• Work and collaborate with multiple teams in Visa Direct to ensure our content strategy continues to be fit for purpose

• Be responsible for the quality and delivery of product information

• Bring a new perspective to actively improve our ways of working, processes, toolsets, etc

• Engage with stakeholders to gather feedback to support continuous improvement of the materials produced

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Proven experience in creating product materials, including program and user guides and technical references
• A minimum of 5 years’ experience as a technical author
• Technical background and/or comfortable upskilling in product and technical knowledge in order to create content independently
• Quickly understand complex technical solutions and concepts and can make them easily understandable
• Great attention to detail
• Excellent communication and interpersonal skills across different disciplines both written and oral
• Comfortable with ambiguity and rapidly changing content and strategies
• Ability to challenge the status quo with confidence with an aptitude to seek out ways to improve
• Ability to forge good working relationships with key stakeholders and functional teams across Visa to improve collaboration and deliver better content, which is focussed on our user needs
• Ability to work independently, prioritise own workload to meet deadlines under pressure
• Excellent knowledge of Word and Adobe for content creation and maintenance
• Experience using authoring tools required, preferably Madcap Flare
• Fintech, financial services or payment industry experience strongly preferable
• Experience working within the Product function strongly preferable

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.