Product Technical Writer

Position Summary

The Product Technical Writer is an integral part of the product development team working in a fast-paced environment. You will provide leadership and direction by defining the Prove documentation strategy and tool set. You will gather technical details by working with the development, implementation, and product team to design and implement the full suite of Prove documentation. You should be able to obtain key knowledge of Prove products to identify user needs and help internal and external customers to understand the business values our products solve. You will work with cross-functional teams to support product releases and customer implementations. 

What You Are Accountable For

• Own and manage product technical documentation strategy and tool sets
• Understand product solutions and their features, and be able to communicate these effectively to customers via documentation
• Work with the software development teams to understand each release to generate release notes and API documentation
• Collaborate with internal stakeholders to analyze the documentation needs which align to product roadmap and strategic goals 
• Collaborate with internal stakeholders and subject matter experts (SME) to obtain documentation content
• Establish yourself as the bridge between the Engineering, Sales, and Onboarding teams to ensure these cross-departments have an adequate understanding of the Prove solutions
• Create and maintain product documentation which may include release notes, user guides, API documentation, and marketing materials
• Create technical content to support our developer portal and external blog postings.
• Support the product and marketing teams in finalizing RFPs and RFIs as needed
• Communicate effectively with internal stakeholders and set realistic expectations 
• Promoting, maintaining, and enhancing our cultural values of humility, passion, inclusion, and leadership
• Performing other duties as assigned

What We Require

• Two to five years of experience as a product technical writer or as a business analyst working in a fast-paced scaling environment
• Self-starter with the ability to learn new technologies
• Exceptional analytical, process-oriented, evaluative, and technical writing abilities
• Excellent interpersonal and communication skills with the ability to interact effectively with others, including various levels of management.
• Excellent time management skills, ability to multi-task, prioritize, and detail oriented
  • BS degree in technical discipline or equivalent experience
  • Knowledge of RESTFul APIs
  • Knowledge of identity authentication domain