Product/Application Support Specialist

ABOUT WIN :

Founded in 1993, WIN is a highly innovative PropTech company, building new disruptive software platforms and products for the massive real estate industry. We have the stability and brand recognition as a 30-year old company along with the curiosity and energy of a start-up. We are an Entrepreneur 500 company, Entrepreneur Fastest Growing company, and recognized as the Most Innovative Home Services Company.

OUR CULTURE :

Our colleagues are driven by curiosity and tinkering and a desire to make an impact. They enjoy a culture of high energy and collaboration where we listen to each other with empathy, experience personal and professional growth, and celebrate small victories and big accomplishments. Click here to learn more about our company and culture: https://www.linkedin.com/company/winhomeinspection/life

ABOUT THE PRODUCT/APPLICATION SUPPORT SPECIALIST :

We are looking for a highly capable Product/Application specialist to provide technical assistance to our users. You will rapidly learn and become a subject matter expert on the features, functionality and configuration of various IT, cloud-based and CRM-based business applications. You will support business users by creating new user accounts, troubleshooting issues, changing configuration and deploying new features and business applications. To ensure success as a Product/Application Support Specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.

KEY DUTIES AND RESPONSIBILITIES :

1. Apply business and technical skills to become a Subject Matter Expert in various cloud-based software applications, websites, and intranet portals.
2. Configure cloud-based business applications and troubleshoot issues in a highly responsive manner.
3. Monitor ticketing system to prioritize and promptly resolve requests.
4. Continually communicate issue resolution to stakeholders and seek clarifications as needed.
5. Maintain product feature and issue resolution documentation in state-of-the-art ticketing and knowledge management system.
6. Participate in new product releases and all technology and application updates.

REQUIRED QUALIFICATIONS:

1. 2 - 5 years of experience in application support on cloud-based platforms
2. Exceptional ability to provide technical support and resolve queries in
3. Open to working in a rotational shift schedule
4. Ability to determine IT needs and train end-users.
5. Interested in continually learning new technologies and skills
6. Strong technical and business acumen
7. Outstanding verbal and written communication skills in English
8. Rapid ability to diagnose and address challenging application issues
9. Team player, willingness to adapt and take constructive feedback
10. Strong work ethic, high integrity, and positive attitude

WHAT WE OFFER :

1. Highly inclusive and collaborative culture built on mutual respect
2. Focus on core values, initiative, leadership and adaptability
3. Strong emphasis on personal and professional development
4. Flexibility to work remotely and/or hybrid indefinitely