Production Management Analyst

• Day-to-day oversight of US Technology observability alerts identify alerts leading to impactful customer incidents and escalated incident management
• Ensure incidents are efficiently managed communicated and resolved in a timely manner
• Utilize technical and business knowledge to lead escalated issues to service restoration
• Leverage metrics and monitoring tools to identify trends and prevent production incidents
• Identify production incident trends patterns and proactive identification of issues for 24x7 coverage
• Collaborate with ADM teams to prioritize backlog of tasks problems aimed at improving the stability and efficiency of production applications
• Interact with vendor consultants to identify and implement solutions for optimizing operating efficiency of production systems and processes.
• Document internal processes and procedures
• Create PowerPoint presentations for meetings with product owners leaders to illustrate incident metrics and trends
• Perform related duties as assigned or requested

• Understanding and hands-on experience with internet and intranet data flows
• Hands-on experience with SQL MS Excel pivots lookup filters charts
• Understanding of observability principles and tools such as Apica AppD Elastic Splunk Nest etc
• 1+ years of related IT experience
• Strong knowledge of 24x7 Production Support practices
• Understanding of Incident management functions with ability to lead incident triage calls
• Ability to integrate and analyze data from multiple sources draw conclusions and provide recommendations
• Understanding of Service Level Agreements (SLAs) and customer-facing metrics
• Ability to collaborate in a matrixed environment to achieve a shared goal
• Relationship management and facilitation skills with the ability to manage multiple priorities effectively.

• Bachelor's degree in computer science Information Systems Business Administration Finance Engineering or other related field or equivalent demonstrated work experience and/or certifications.
• Understanding on application eco-system ability to trace end to end dataflow and business applications such as Employee and Employer Benefits Claims Single Sign On setup Annual enrollment processes Employee profiles Customer setup
• Hands on experience in ServiceNow ticket management tool and dashboards.
• Hands on experience in Core Java SQL and Spring MVC Spring BOOT React frameworks.
• Experience working in an Agile environment and has knowledge of Agile ceremonies.
• Possesses strong leadership skills and the ability develop and motivate teams with both offshore and onshore members.
• Excellent verbal and written communication skills with focused attention to details as well as demonstrated professionalism and with the ability to present technical details to both technical and non-technical audiences.
• Analytical thinking and decisiveness multi-tasking organizational prioritization problem solving and attention to detail skills will drive success in this role.
• Ability to develop value-added relationships across partners is essential with a sense of ownership and accountability for assignments.
• Exposure to tools like AppDynamics Postman Azure DevOps SOAP UI Splunk Elastic Power BI Dashboards Bitbucket MongoDB compass IBM Data studio and IBM Maestro (batch jobs)
• Architectural knowledge in Microservice data hub REST API PaaS AKS (Azure Kubernetes services) and container concepts

What We Do

We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife making the world a better place is All Together Possible.

Why Work With Us

At MetLife you’ll be working for a company whose purpose is to help customers throughout their life’s journey and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.

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