Production QA Specialist

Production QA Specialist

Job Overview

The Quality Assurance Specialist plays a crucial role in the meticulous testing of Project Campaigns, ensuring the functionality and quality of our software. This role involves comprehensive quality assessments and testing procedures to guarantee that Project Campaigns meet the defined standards and specifications. The QA Specialist must possess a keen eye for detail, strong analytical skills, and the ability to ensure the highest quality standards for both Project Campaigns and the overall software functionality. This role requires effective communication, collaboration with cross-functional teams, and a commitment to upholding the core values of the organization.

Key Responsibilities

• Conduct thorough testing of Project Campaigns, assessing functionality, performance, and adherence to specified requirements.

• Identify and document defects, inconsistencies, or issues related to Project Campaigns.

• Ensure the overall functionality of the software by conducting detailed testing across different modules and features.

• Collaborate with Development teams to verify that software components work seamlessly together.

• Act as a quality gatekeeper for Production, overseeing the quality assurance process from

  initiation to completion for Project Campaigns.

• Implement testing strategies to validate the reliability and effectiveness of the software and Project Campaigns.

• Communicate effectively with stakeholders to understand the project requirements and quality expectations.

• Provide clear and concise reports on the quality of Project Campaigns and software functionality.

Required Skills

• Strong computer skills including fluency in Excel, Office 365 in a fast-paced environment.
• Proficiency in executing various testing methodologies, including functional, regression, and performance testing.
• Extreme Attention to detail is a must.
• Proactive problem-solving skills to identify and propose creative solutions for optimization and performance enhancement.
• Ability to multi-task and maintain organization.
• Fluency in managing case load in Salesforce Service Desk.
• Strong Communication Skills, with both internal and external clients.
• The ability to review details of a service case to ensure its translation into a finished product.
• Experience in managing a work queue as the controller of how work moves forward.
• Excellent problem solving and prioritizing skills.
• Strong Analytical Skills.
• Ability to work in a team-based setting while maintaining an individual workload.
• Ability to switch tasks and goals throughout the day based on priority and need.
• Ability to work independently within a team, in a looser less formal environment.
• Accepting feedback constructively with an eye towards improvement.
• Sharing workload and assisting other team members as needed.

Preferred Skills

• Previous experience in text-based marketing or marketing in general
• Experience in Quality Assurance Testing

Core Values

Drips core values are central to how each employee executes in their role daily and exceeds. Below are how we exceed in each core value

Lean – We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required. To exceed, we finish work in a timely manner while reviewing to make sure we are striking the right balance between the two. Implementing streamlining methods to existing processes ensure we evolve and stay lean.

Passion – Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload. Understanding that all of the activities we take are to enable our clients, and thus Drips as a whole to be successful. Asking the question, “How is what I am doing today, enabling the success of my teammates and my clients”.

Happiness – Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily. Drips has overall wellness programs and additional benefits that assist. True enthusiasm for what we do is essential but comes from understanding the business overall and how we fit into it.

Improve – Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership. Improvement also means understanding the anticipated benefit and it improves our daily working experience, your teammates and Drips Clients overall.

Team – We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not. Being part of a team involves being in close contact every day, respecting each other and the work we do is essential however to exceed in Team, we move outside of our direct team, to the company team as a whole and understand how we impact everything and the value we provide.