Production Services Specialist II

Job Description:
• Keep schedules, make tight deadlines, work timely and independently. The expectation is that this person will be responsible for day to day operations keeping the system healthy.• Send out timely and effective user communications.• Prioritize or engage management in situations when prioritization is a challenge.• Lead meetings and triage calls.• Identify incident root cause and corrective actions.• Implement automation and performance improvement.• Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up• Proven success working with cross functional teams, complex organizations, and dynamic environments.• Large Enterprise Production support experience• Must have excellent oral and written communication skills.• Experience with automation and simplification of tasks.• Work with Sr management and stakeholders to identify problems, suggest solution and implement improvements.• Ability to communicate well to other members across the verticals.• Willing to work in shifts and on weekends• Hands on experience with Unix and Shell Scripting• Hands on experience with Database (Oracle & SQL Server)• Experience in monitoring tools like ITRS Geneos• Experience in Banking back end technologies
Required Skills:

• 8+ years IT Experience, with 5+ years in Banking or Financial domain• Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up• Production support experience• Must have excellent oral and written communication skills.• Experience with automation and simplification of tasks.• Experience and capability independently coordinating short term support projects and initiatives• Work with senior management and stakeholders to identify problems, suggest solution and implement improvements• Ability to communicate well to other members across the verticals.• Basic Programming skills• Hands on experience with Unix and Shell Scripting• Hands on experience with Database (Oracle & SQL Server)• Experience in monitoring tools like ITRS Geneous• Experience in Job scheduling tools like Autosys or Control M• Aware of ITIL concepts like Incident and Problem Management• Willing to work in shifts and on weekends

Desired Skills:

• Unix, DB, Change Management, Incident Management, Release Management, Problem management and Request Management

Shift:
1st shift (United States of America)
Hours Per Week:
40
Learn more about this role