Production Support Analyst

Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
In this role you will help troubleshoot issues in our clients' production systems and come up withsolutions, as well as identifying code issues that need to be addressed longer term. You'll work on asmall team dedicated to the smooth operation of our platform and help coordinate all relevant technicaland business parties. Once you are comfortable with our environments, you will assist with productiondeployments for our clients and be available to navigate high level issues. The ideal candidate has astrong technical foundation and a comfortability digging into the codebase, along with a strongcommunication background and the ability to multitask on many concurrent issues at the same time.WHAT YOU'LL DO:• Help resolve urgent issues in production systems by determining root causes and identifyingrequired solutions• Reproduce issues in our local code environment and determine permanent solutions• Ensure correctness of production database information as well as patching necessary data• Be available for ad hoc support outside of regular hours on a limited basis• Collaborate with clients, software developers, actuaries and other business product owners tosolve real time problems in our client's systems• Create and maintain documentation to improve support responses• Develop a strong understanding of the life insurance business to assist client issuesREQUIREMENTS:• 2+ years (non-internship) years of experience as a production support engineer or relatedsoftware engineering role• Bachelor's Degree in Computer Science or a related field• Production/L2 support experience preferred• Familiarity with javascript backend stack (Typescript, GraphQL)• Solid understanding of database principles and SQL• Ability to work on multiple concurrent issues simultaneously• Ability to effectively articulate technical challenges and solutions• Excellent communication, collaboration, reporting, analytical and problem solving skills• Authorized to work in the US with or without sponsorshipPREFERRED:• Experience working in large scale SaaS production environments• Familiarity with javascript front end development (HTML/CSS, Angular)• L2 support experience working as a technical contact with in-depth knowledge of our productsand services• Strong object-oriented design and coding skills• Strong opinions on techniques that maintain and improve team productivity, code quality, anddeveloper culture but also interested in open and respectful discussions to come up with thebest solution
Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!