Production Support Analyst

MarketAxess is a FinTech company and component of the S&P 500.  We are a leading provider of global fixed income trading platforms, data, and post-trade solutions. 

The fixed-income markets represent an enormous global marketplace, where only a fraction of average daily trade volume occurs electronically. Believe it or not, most fixed-income trades are still executed via phone or blotter, providing us with a significant opportunity for disruption and future growth. 

We believe this market is ripe for disruption and have created a proprietary electronic platform that connects the world’s most influential financial institutions to the world’s largest capital market.  Since 2015, MarketAxess has grown from roughly 300 employees to approximately 700 with offices across seven countries and annual revenue has more than doubled.  We’re excited about the growth opportunities ahead and have built a fast-paced, collaborative, environment where all employees are empowered to make a material impact.  We hope you’ll come join us!

About the Job

We are seeking a Production Support Analyst to augment the Production Support Group – a team responsible for providing server and application support to the production and non-production trading environments.  The candidate will be expected to provide technical support to external Dealer and Client users of the MarketAxess GUI application and API connections along with our Cloud based applications; track and resolve issues in the production and non-production trading environments; provide technical support for internal operations and sales groups; review and improve existing support processes, monitoring, and alerting.  The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment.  

The candidate will be part of a global support team, providing support to our trading environment between the hours of 7 AM and 6 PM EST (hours are staggered and set in advance). There will also be a requirement for the candidate to work outside of normal business hours, including rotating night and weekend on-call responsibility.

What You’ll Do

• Act with a sense of urgency on identified issues in all environments, with priority given to problems in the production trading environments
• Raise and track issues through the use of the Ivanti helpdesk ticketing system and answer internal and external inquiries related to the production trading environment 
• Liase with support and technical staff at Dealer/Client sites.
• Work closely with the Client Services and other MarketAxess teams to resolve technical issues in a timely manner 
• Participate in global support meetings as requested
• Participate in night and weekend support and software releases 

What You Bring to the Table

• College Degree in Engineering, Computer Science or some other relevant discipline is preferred 
• Strong working knowledge of Windows and Linux Operating systems  
• 2+ years of experience working in the Financial Services Industry or Equivalent 
• AWS Cloud Practitioner Certification 
• Strong communication skills 
• Ability to shift gears as needed 
• Experience with FIX 4.2, 4.4, 5.0 SP2, API messaging, TCP/IP and Networking fundamentals 
• Working knowledge of the ITRS monitoring Geneos solution  
• Knowledge writing basic SQL queries   
• Ability to write basic scripts in ex. Perl, Python, Batch or Shell 
• Control-M Batch Scheduling Experience (both administration and scheduling) 
• Experience using JIRA Service Desk 

What’s In It for You?

In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:

• Hybrid Environment: Flexibility matters! Our employees enjoy a mix of working in the office and from home
• Employer Provided Food: Free lunch is delivered for all employees when in the office. Offices are always stocked with free snacks and drinks.
• Paid time off: Competitive PTO package including vacation days, sick leave, charity leave and parental leave
• 401(k): Dollar-for-dollar employer match up to $10K
• Employee Stock Purchase Plan: Participate in our tax advantaged ESPP and purchase MarketAxess common stock
• Health Insurance: Highly competitive medical, dental, and vision programs
• Wellness Stipend: Up to $1K annually towards gym memberships, home office equipment and more
• Onsite Healthcare: Convenient access to world-class care through Mount Sinai at our Hudson Yards location
• Tuition Assistance and Professional Training: We want to empower your continued growth and development. On-demand learning, boot camps, and opportunities to attend conferences are available to all employees.

For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $70,000 USD to $90,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs.

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying.

All of your information will be kept confidential according to EEO guidelines.

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