Production Support Engineer
Job Description
At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 200,000 clients on their path to a debt-free life.
While we’re proud of what we’ve already accomplished (over $1 billion in resolved debt), we're searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About the Role
We are seeking a Production Support Engineer to support Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations. You will work in a semi-autonomous and fast-paced environment.
What You'll Do
The Production Support Engineer will helpÂ
- Handle support for Operations users of CRM tools and dependent systems.
- Act as an escalation point to Tier I team.
- Investigate, diagnose and debug production issues coming from agents, alerts or other escalation paths.
- Increase incident report/resolution efficiencies and lower the human intervention time on related tasks.
- Collaborate with other technology teams across the organization to create effective monitoring solutions.
- Escalate trends, bugs and other system errors to Product and Engineering teams.
- Build and maintain document libraries, knowledge base articles and provide training.
- Mature incident management and alerting processes as well as identify monitoring opportunities.
- Perform problem & incident management, work with vendors and other technical personnel for problem resolution.
What We Look For
- Experience with a CRM Platform such as Salesforce.
- Proven success driving monitoring projects and related initiatives.
- Ability to track and monitor project progress, identify project and process gaps.
- Excellent customer service skills.
- Some experience with SQL.
- Experience with frontline support of Operations users and third-party applications.
- Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho, ServiceNow, etc.)
- Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications.
- Excellent written and verbal communications skills.
Why Join Us?
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Hybrid work models
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.
Date Posted
04/05/2023
Views
0
Similar Jobs
Associate Technical Support Engineer - Recharge
Views in the last 30 days - 0
Recharge is a subscription platform for innovative brands offering customer retention solutions They seek Technical Support roles with 247 coverage em...
View DetailsSoftware Engineer Networking Software and Services - xAI
Views in the last 30 days - 0
The text describes xAIs mission to develop AI systems for understanding the universe and advancing human knowledge It outlines a role involving networ...
View DetailsFull Stack Product Engineer - Jiga
Views in the last 30 days - 0
Jiga is a remotefriendly company focused on empowering engineers with trust autonomy and flexibility They emphasize simplicity ownership and impactful...
View DetailsSenior Design Manager (Infrastructure) - Canonical
Views in the last 30 days - 0
Canonical a leading opensource provider seeks a Senior Design Manager to drive innovation in cloud and AI technologies The role offers remote work glo...
View DetailsSenior Product Designer - Org & Security - Typeform
Views in the last 30 days - 0
This job description outlines a role in developing an intelligent contact management system with AI capabilities The position involves designing user ...
View DetailsExecutive Director Patient Advocacy - Kyverna Therapeutics
Views in the last 30 days - 0
Kyverna Therapeutics is seeking an Executive Director for Patient Advocacy to lead initiatives in autoimmune disease treatment The role involves build...
View Details