Production Support Engineering Supervisor

Operations

• Carry out and ensure all production line support operations on your scheduled shift are conducted in a timely manner and with the required degree of quality - with a focus on laboratory equipment maintenance and first tier software and hardware support

• Manage team schedules to guarantee sufficient staffing

• Communicate status of production line equipment and other pertinent information to Clinical Production Laboratory team

• Aid in the transfer of new technologies or changes to existing technologies into the production line

• Drive continuous process improvement programs for asset management as measured with production line metrics (up time, down time, utilization, etc.)

• Foster a culture of safety by following and holding all team members accountable to all internal and external safety regulations and procedures at all times​

• Hire, coach, and mentor to excellence and grow their hard and soft skills to allow for advancement into new opportunities

• Maintain and communicate key team performance indicators/dashboards for continuous improvement.

• Cultivate, inspire, and reward innovation

• Leading your team of 10+ Production Support Engineers 

Technical

• Ensure Quality Assurance and Quality Control Programs are followed for support activities on your shift

• Aid in troubleshooting and resolution of incident reports and CAPAs

• Ensure your team is trained and competent to conduct the tasks required of them, and follow Standard Operating Procedures always

• Troubleshooting skills, solutions oriented mentality, continuous improvement approach, quality mindset, ability to thrive in a fast-paced environment

• Strong organizational skills with an eye for quality and operational excellence in high throughput and regulated production environment

• Demonstrated ability to communicate with internal stakeholders and external collaborators

• Well-versed in industry standard laboratory equipment hardware and software used in high throughput molecular biology laboratories, including but not limited to custom integrated workcells, liquid handling (Hamilton STAR/STARlet/Vantage, Agilent Bravo, Dynamic Devices Lynx), scheduling software (Overlord, GBG), and ancillary equipment (centrifuges, cold storage, etc.)

• Bachelor's degree in engineering, life science or related studies preferred

• Experience in an ISO 13485/15189, GMP, GLP and or CAP/CLIA environment

• 3+ years of leadership experience in a highly sophisticated molecular lab setting

• Outstanding interpersonal skills with ability to work inclusively and collaboratively with a diverse population

• Team oriented, creative, eager to take on responsibility

****This is a Tuesday-Saturday 3:00-11:30pm shift****

Responsible for planning, developing, implementing, and maintaining manufacturing methods, processes, and operations for new and existing equipment. Ensure Standard Operating Procedures (SOPs) are maintained and reviewed for all processes conducted by the team. Acts as a liaison with engineering in implementation of new equipment, process control procedures and equipment that improve production efficiency and support manufacturing objectives. Responsible for directing and guiding the work of teams and/or individuals. Oversee day-to-day production line support operations - from asset and vendor management and routine/non-routine maintenance to first tier hardware and software support. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.