Production Support Intern 2024

Role   

The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment. The candidate will be part of a global support team, providing support to our trading environment. It is vital that the candidate possesses strong problem-solving, time-management, and communication skills. 
 
How You'll Help Take Us There 

• Act with a sense of urgency on identified issues in all environments, with priority given to problems in the production trading environments. 
• Raise and track issues through the use of the Ivanti helpdesk ticketing system and answer internal and external inquiries related to the production trading environment. 
• Liase with support and technical staff at Dealer/Client sites. 
• Work closely with the Client Services and other MarketAxess teams to resolve technical issues in a timely manner. 
• Participate in global support meetings as requested. 
• Participate in night and weekend support and software releases. 
• Exposure to the latest platforms I.E. AWS.

What We're Looking for 

• College Degree in Engineering, Computer Science or other relevant discipline.
• Candidates must be graduating in December 2024 or May 2025.
• Strong analytical and problem-solving skills.
• Team oriented and skilled in working within a collaborative environment. 
• Ability to effectively prioritize in a fast-paced environment and shift gears as needed. 
• Good written and oral communication skills; candidate will be expected to interact with persons at all levels within and outside of the organization.  
• Highly self- motivated and directed with a keen attention to detail. 

For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $35.00 USD to $40.00 USD per hour. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. 

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status or any other legally protected characteristic in the location in which the candidate is applying. 

All of your information will be kept confidential according to EEO guidelines.