Job Description
CareRev is a technology platform empowering healthcare professionals to take control of their careers. CareRev provides a direct line between healthcare facilities and local clinical talent, cutting out the middleman and enabling professionals to work where and when they want. Together, we’re building the local, resilient, flexible healthcare workforce of the future. CareRev serves over 32 major metropolitan areas nationwide at over 70 hospitals and health systems, and over 540 outpatient centers and skilled nursing facilities. More than 22,000 clinical professionals (and growing!) are included in CareRev’s network. For more information, visit www.carerev.com or follow us on LinkedIn.
We are looking for a special combination of skills to join our Ops Success team. To be successful in this role, a candidate must be able to work independently and have a strong background in customer service with preferred sales and healthcare experience. Strong communication skills and thinking on your feet will take you far!! We are looking for someone with critical thinking, problem solving, and cross-functional teamwork skills who can complement our fast-paced, fun, and innovative team!
What You’ll Do:
- Guide new users through a systematic onboarding process to facilitate making decisions around their needs and goals
- Work cross-functionally with Product, Compliance, and Support team members to foster a strong sense of community and information sharing
- Communicate with healthcare professionals throughout the onboarding processes to promote engagement and address concerns
- Set up healthcare professionals’ access to facility systems
- Monitor and track upcoming credential compliance for upcoming shifts
- Maintain active status for all professionals by successfully completing initial and subsequent credentialing packages as required by healthcare facilities
- Collect, upload, and audit professional documentation such as: medical records and certifications
- Escalate concerns from healthcare professionals to provide straightforward, scalable solutions
What We’re Looking For:
- 1-3 years of relevant experience in healthcare and customer support
- Tech experience a plus
- Skill set in Google Sheets or related programs
- High level of professionalism
- Effective communication and relationship building skills
- A self-starter with the ability to work both independently and as part of a team
- Ability to optimize processes, work cross-functionally and collaboratively across teams.
- Flexibility, a creative mindset when solving problems, and the ability to thrive in a fast-paced, start-up environment
Reasons to Consider Us:
- 100% remote company
- Comprehensive medical, dental, and vision benefits
- Short term disability 100% covered by CareRev
- Life insurance covered by CareRev
- Paid parental leave
- Generous paid holidays & unlimited PTO
- 401K and company match
- Office equipment stipend
- Learning reimbursement program
Physical Requirements:
- Prolonged periods of sitting and/or standing at a desk
- Prolonged periods of working on a computer
- Repeating motions that may include the wrists, hands and/or fingers
- Ability to lift up to 15 pounds of work equipment
- Ability to set up home office to include desk and chair
CareRev is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please discuss with your Recruiter.
We are an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful manner. We celebrate diversity and are committed to creating an inclusive environment for all individuals. CareRev treats all employees and job applicants based on merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military, and veteran status, or any other characteristic protected by state or federal law. CareRev also considers qualified applicants with criminal histories consistent with applicable local, state, and federal law.
If you are an applicant in California, Colorado, Washington State or New York City and have compensation questions, please contact us directly at [email protected]. Include in the email request: your Full Name, Job Name, and the City and State in which you reside. Please allow 48 business hours for a response. All other applicants: PLEASE NOTE, this email is not for candidates to apply to jobs directly. Resumes sent via this email address are not in our Applicant Tracking System, and therefore can not be included in our recruiting process. Please Apply following the steps below.
Date Posted
10/08/2022
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