Professional, Network System Technical Support for Multiple Openings

Position Summary

Provide in-depth technical log analysis, check network configuration, and support customer as needed

Role and Responsibilities

Provide in-depth technical log analysis, check network configuration, and support customer as needed. Knowledgeable on 4G, or 5G 3GPP technologies, including functional splits for disaggregated RAN models. Knowledgeable on XRAN and ORAN models, performance monitoring and KPI analysis. Work in Samsung's System and Tools Server Environments for development, configuration, troubleshooting and investigating of any tools or data pipeline issues. Strong on customer support as well as data analysis of logs and PCAPS. Drive for resolutions with other Engineering team on an open ticket. Provide 24/7 on-call support as needed for commercial Network outages and network performance issues. Also provide technical reviews and provide support to customers as needed. Work on Network Infrastructure and architecture, protocols, system optimization and standards. Develop automation tools and products to support wireless systems deployment and performance analysis. Support tools to determine Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage). Review various Engineering MOPs and identify missing steps or issues. Proactively perform data audit, SW/FW audit, and health check of the OSS if needed. Collect logs and perform log analysis for discussions with Tier3 and HQ on various issues. Resolve high severity issues (sev1 & sev2) to meet the agreed SLA requirements - 2nd level incident analysis. Provide updates and resolutions on open tickets.

Skills and Qualifications

Master's degree in Computer Networks, Electronics and Communications Engineering, Electrical Engineering, Computer Science, Information Technology, Engineering Management, a related field, or a foreign equivalent, plus 2 years of post-baccalaureate experience in telecommunications engineering. Experience must include the following: (1) UNIX/LINUX operating systems; (2) LTE Air Interface , PHY, MAC, RLC, RRC,PDCP layers and TCP/IP protocol; (3) wireless network architecture concepts including in the RAN domain; (4) 4G or 5G 3GPP technologies, including functional splits for disaggregated RAN models; (5) Developing Root Cause Analysis (RCA) on outages or market performance issues; (6) Troubleshooting and resolving Network issues on the RAN network; and (7) Wireless Performance Metrics. In lieu of Master's Degree and 2 years of experience, Employer is willing to accept a Bachelor's Degree and 5 years of progressively responsible post-baccalaureate experience in the requirements as set forth above.

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