Professional Services Analyst

More about our Expert Services Team

You'll report to the manager of our growing Market Research Expert Services team, as part of the larger Customer organization. We're experts in surveys and market research, and we help customers get the answers they need help make important decisions.

What we're looking for

A passionate consulting professional who understands market research, survey software, and has excellent customer-facing skills.

You will

• Create end-to-end quantitative market research projects including customer consultation, questionnaire design, survey programming, data analysis, and data reporting using SurveyMonkey’s software solutions and industry-standard market research techniques
• Work with a team of internal partners and vendors, with primary responsibility for delivering market research products
• Provide technical expertise as a market research expert including knowledge of the SurveyMonkey platform, analysis methodologies, and market research use cases
• Manage multiple market research projects and clients simultaneously
• Use SurveyMonkey software knowledge to configure surveys and reports and participate in the implementation design, setup, and review processes

You have

• 3-5 years professional experience in a client-facing role
• 3-5 years of professional experience in quantitative market research
• Experience using DIY market research tools (including survey design and analysis)
• Experience with longitudinal tracking studies, including brand tracking
• Familiarity with analytic techniques including max dif, conjoint, and regression modeling
• Experience with analytical tools such as SPSS or similar
• Consultative selling skills and ability to show customer empathy
• Understanding of a range of research techniques
• Experience solving problems in customer-facing situations

Who we are and what we do

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at Momentive.ai.

What we offer our employees

The base pay provided for this position ranges from $73,610/year - $124,430/year depending on geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses, commissions, and/or equity may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

In addition, we've won multiple Culture and Employee awards, including Comparably's Best Workplace for Women and Diversity and Best Company for Perks and Benefits and Work-Life Balance, and received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, and our annual holiday refresh.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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