Professional Services Consultant

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires analyzes and shares evidence from computers smartphones tablets and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies communities and countries.

Serving over 4000 customers in over 100 countries our solutions are playing a crucial role in modernizing digital investigations helping investigators fight crime protect assets and guard national security.

With employees based around the world Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa Canada; Atlanta GA Herndon VA Westminster CO; and Singapore. As a part of Magnet Forensics you can expect to make a difference in the world no matter what role you play. You’ll be supported through learning and development not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal we would love to hear from you!

Your Role

This role reports into the Manager Professional Services working within the Global Sales Engineering team. The Professional Services Consultant is tasked with the successful delivery and execution of implementation projects for the Magnet Forensics portfolio of products. This position manages complex engagements working closely with customers to understand their pain points and then delivering a solution that resolves those challenges. The position is responsible for the installation and configuration of the software the onboarding of users and the initial support of products during acceptance testing. These services are delivered onsite or remote at the discretion of the customer.

What You Will Accomplish

- Plan and execute the onsite or remote installation of the product the onboarding of new and existing customers and initial support for the Magnet Forensics portfolio of products

- Act as the main point of contact for the customer providing direction and guidance during the implementation of the product

- Collaborate closely with the sales team to identify client requirements and propose tailored solutions that address their specific challenges

- Offer technical expertise and guidance during the development of proposals ensuring that proposed solutions align with client objectives and industry best practices

- Follow best practices in issue resolution while managing customer expectations and delivering solutions to complex technical issue

- Participate in internal technical discussions with Product Management Engineering and Sales sharing technical insight and feedback from the field

- Develop and maintain in-depth product and industry knowledge by becoming a subject matter expert on the Magnet Forensics portfolio of products

- Conduct comprehensive product demonstrations and presentations highlighting the features and benefits to potential clients in a clear and concise manner as needed

What We Are Looking For

We’re looking for someone who checks off most but not all of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of than to find folks who have ‘been there done that”.  We want to be part of your development journey and we’ll learn as much from you as you learn from us.

There are some must haves but we will keep that list short:

- Previous experience in networking servers and virtualization or cloud computing

- Passion for understanding customers’ business goals and challenges and identifying creative solutions to those challenges

- Deep knowledge of network-based communications and the configuration of common networking products including routers switches and firewalls

- Ability to perform server builds and configure server operating systems

- Strong understanding of private cloud and SaaS solutions

- Understanding of Agile development methodologies including familiarity with defect tracking tools (for example Jira) and source control tools (for example GitHub or Azure DevOps)

- Familiar with customer relationship management and ticketing systems (for example Salesforce and Service Cloud) and professional services automation software (for example Certinia)

- Excellent consultation and relationship management skills with outstanding attention to detail

Nice-to-Haves:

- Knowledge of digital forensics and digital investigation is an asset

- Proficiency in Python programming is an asset

- Implementation experience or previous experience in a consulting role is an asset

Compensation & Benefits:

• The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications experience knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

Compensation Range:

• MIN: $128800 - MID: $161000 - MAX: $193200 USD

Magnet Forensics is proud to offer Benefits such as:

• Generous Time Off Policies

• Competitive Compensation

• Volunteer Opportunities

• Reward and Recognition Programs

• Employee Committees & Resource Groups

• Healthcare and Retirement Benefits

The Most Important Thing:

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity empathy and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

We’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role but do not meet all of the qualifications listed above we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race colour religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law.

We are committed to providing an inclusive accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation please let our talent team know or you can email [email protected] .

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties among other factors in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.