Professional Services Consultant

Lucid Software is a leader in visual collaboration, helping teams see and build the future from idea to reality. With our products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Our products, business and workplace culture have received numerous global and regional recognitions, such as being included on the Forbes Cloud 100 and being named a Fortune Best Workplace in Technology. Lucid is a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive. Our employees embody our four core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. 

Since the company’s founding, Lucid has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and placing #19 on G2’s Best Software Products for 2022 list. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

At Lucid, we help teams and organizations see and build the future through visual collaboration. Lucid’s customers are interested in achieving business outcomes such as becoming more innovative, embracing agility, or transitioning to a product-led organization. A Professional Services Consultant is passionate about delivering a broad range of services and thought leadership to enhance the customer’s ability to leverage the Lucid Collaboration Suite to achieve those goals. Professional Services include consulting on strategies related to hybrid work/innovation/agile, driving depth of product utilization on strategic use cases, change enablement, project implementation strategies, and the development of end user skills and best practices.

Responsibilities:

• Engage directly with stakeholders inside customer organizations to deliver a variety of customized engagements across the world in a professional, timely, and profitable manner
• Influence and guide customers to get the most out of their investment in the Lucid Visual Collaboration Suite and achieve their business objectives 
• Contribute unique insights and experiences with customers to enhance the Lucid’s value story
• Maintain and deliver subject matter expertise (as well as  Lucid Collaboration Suite best practices) on one or more of the following topics: innovation, organizational agility, software architecture, digital transformation, cloud migration, product development, digital transformation, change management, Hybrid work, etc…
• Develop and maintain expertise as a Lucid product expert 
• Contribute to innovating and developing new and existing service offerings
• Extend the visibility of Lucid’s products and services and promote the capabilities of our Professional Services organization through industry and customer engagements

• 5+ years of experience in consultative service positions, either as part of a professional services team or within an enterprise
• BA or BS in a technical field that understands software delivery with a solid understanding of product development; masters degree preferred
• Strong engagement management skills, including the ability to manage concurrent projects and customers
• Excellent verbal and presentation skills to both individual contributors and executive-level customers
• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success.
• A track record of developing and maintaining subject matter expertise, manifested by an intense curiosity, engagement in learning and humbly contributing knowledge
• A passion for helping others become wildly successful at achieving their business objectives
• Ability to self monitor and maintain high-motivation

Preferred Qualifications:

• Experience in a technical, engineering, or R&D role either directly from industry or indirectly through a software or service company
• Experience with large rollouts of productivity / collaboration software
• Experience working in similar SaaS organizations delivering collaboration tools
• Proven capability to successfully engage with customers in a global environment

If you’d like to confirm job application information found on other hiring websites, please contact us directly at: [email protected]

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