Professional Services Consultant

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.    

QAD has a Professional Services Consultant position available in our Services team. This position is fully remote and based in Poland. Fluent communication skills in both German and English are highly valued for this position. Your responsibilities will include administration, setup and configuration, consulting our customers, analysis and collaborating closely with the Project Management team. This position reports directly to the Resource Manager - Supply Chain.

What you’ll do:

• Administration, Setup and configuration of various customer systems based on our own B2B application 

• Consulting our customers in the optimal use of our software and provide potential solutions

• Continues learning our own B2B application and solution 

• Analysis and consulting of our customers regarding new or existing customer requirements, partly on site

• Requirement gathering and work on solutions within our own B2B application 

• You work closely with your colleagues from the Project Management department and Technical team

• Provide User training on designed solution 

What you’ll need:

• Successfully completed commercial or technical education and/or a degree preferred in business, computer science or similar fields

• A high affinity for IT topics, the ability to work in a team, customer orientation as well as very good communication skills

• Robust knowledge of MS Excel and modern internet applications (e.g. CRM/Jira) 

• Very good (C1) English skills

• Good (C1) German language skills preferred (good for the German customers) 

• Professional experience in customer support in a B2B IT environment

• 4-5 years of experience on handling services customer projects

• Willingness to travel (up to 10% of working hours)

Nice to have: 

• Knowledge on Supplier- customer relationships, Purchasing Domain, Sourcing domain, Automotive domain etc.

• HTML and Java script basic knowledge (at least read and understand high level), no technical knowledge is required

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

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About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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