Professional Services Consultant

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Professional Services Consultant in Spain.

In this role, you will act as a key partner to customers during their onboarding and implementation journey, ensuring they successfully adopt and maximize a leading hospitality technology platform. You will guide clients through system configuration, training, and optimization while building strong, trusted relationships that support long-term success. Working in a fast-paced, global SaaS environment, you will manage multiple customer projects simultaneously, balancing technical setup, problem-solving, and stakeholder communication. Your work will directly impact customer satisfaction, adoption rates, and operational efficiency across a diverse international client base. You will also serve as a bridge between customers and internal product teams, ensuring feedback is translated into continuous improvement. This is a highly client-facing role where technical expertise, communication, and ownership are essential to delivering a seamless onboarding experience.

You will be responsible for leading customer onboarding and ensuring successful adoption of the platform through configuration, training, and ongoing support.

• Lead end-to-end customer onboarding, including system setup, configuration, data migration, and validation.
• Build and maintain strong relationships with clients, acting as their trusted advisor throughout implementation.
• Deliver tailored product training sessions and ensure customers fully understand platform capabilities.
• Serve as the primary point of contact during onboarding, resolving questions and ensuring smooth adoption.
• Troubleshoot technical issues and provide timely solutions in collaboration with internal teams.
• Gather customer requirements and translate them into optimized configurations and best practices.
• Manage multiple onboarding projects simultaneously, ensuring timelines and quality standards are met.
• Collect customer feedback and share insights with product teams to support continuous improvement.
• Support escalation handling in coordination with Customer Success and Customer Experience teams.

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Requirements:

You bring strong technical consulting experience, excellent communication skills, and a customer-first mindset in a SaaS or enterprise software environment.

• 3+ years of experience in Professional Services, Technical Account Management, or Enterprise Support roles, preferably in B2B SaaS.
• Strong technical and analytical background, ideally supported by a STEM degree or equivalent experience.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Proven experience managing projects end-to-end and ensuring successful delivery.
• Strong problem-solving skills and ability to work in fast-paced, multi-tasking environments.
• High adaptability and willingness to quickly learn new tools and technologies.
• Strong customer focus with a proactive, patient, and solution-oriented mindset.
• Experience with Salesforce and Google Suite (Excel proficiency required; Salesforce is a plus).
• Knowledge of trust accounting concepts (ledgers, reconciliations) is a bonus.
• Fluency in English plus one additional language (Italian, German, or French) is required.

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Benefits:

• Competitive compensation package aligned with experience
• Remote-friendly and flexible working arrangements
• Opportunity to work in a fast-growing global SaaS environment
• Exposure to international clients and complex onboarding projects
• Continuous learning and professional development opportunities
• Collaborative, multicultural, and supportive team culture
• Opportunity to influence product improvement through direct customer feedback